Customer Service Security Officer

TONY A BARNES

**** **** ** ** *** #* Washington, DC 20020 (C) 202-***-**** *************@*****.***

SUMMARY OF QUALIFICATIONS

A self- starting, creative individual with demonstrated organizational and planning abilities. Adept at conducting several projects simultaneously and working under deadlines. Works effectively individually or as part of a team. Proficient knowledge and experience in providing world class customer service, security, operation management and maintenance. Possesses the capacity to acquire knowledge and grasp concepts quickly. Able to identify problems quickly and execute proper corrective actions that contribute favorably towards bottom line goals. Superior communication skills. Ability to make good business decisions with the use of analytical skills.

PROFESSIONAL EXPERIENCE

HYATT HOUSE WASHINGTON WHARF 08/2017-01/2018

LEAD HOUSEMAN Washington, D.C

Cleaned housekeepers’ cart daily by removing and disposing of the trash and used linen

Vacuumed, mopped, and carpet cleaned all designated areas to high standards of the Hyatt hotel

Stocked housekeepers’ carts and closets with items such as linen, towels, toilet paper, and any necessary cleaning supplies needed to prepare for incoming guests NEW HORIZON SECURITY 01/2016- 01/2017

SECURITY OFFICER Reston, VA

Ensured the security, safety and well-being of all personnel and visitors of Metro Parking Garage

Immediately responded to emergencies to provide necessary assistance to employees and customers

Provided excellent customer service

UNIVERSAL PROTECTIVE SERVICES 05/2015-01/2016

SECURTIY OFFICER Fairfax, VA

Protected the company’s assets relative to theft, assault, fire and other safety issues

Provided excellent customer service

HARRIS TEETER 06/2015-01/2016

MEAT/SEAFOOD CLERK Alexandrea, VA

Provided premier customer service, including greeting them and responding to questions

Cleaned section, swept and mopped sales area and kept area stocked PARKIKNG MANAGEMENT INC 07/2007-10/2014

MAINTENANCE SUPERVISOR Washington, DC

Accomplished maintenance human resource objectives by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; recommending compensation actions; adhering to policies and procedures.

Repaired power washer, power sweeper, power scrubber and any other job related equipment that was found to be out of order.

Maintained logs for 35 parking locations for billing purposes. ATLANTA SERVICE GROUP 05/2000-06/2006

SCHEDULING MANAGER Washington, DC

Scheduled hours for weekly and permanent employees

Supervised field job sites ensuring all priorities were implemented

Troubleshot and solved a variety of payroll issues

Trained and coached new employees

References available upon request

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