Customer Service Representative
Resume:
Hiring Manager
RE: Customer Service Representative
Dear Hiring Manager:
As an accomplished and seasoned professional, I was compelled to contact you with my interest in the Customer Service Representative opportunity with Work from Home Travels. I bring an extensive background of success in this field, along with the qualifications which are required to make a positive impact in this role. I offer a combination of unique skills and competencies which I have developed through a lengthy and rewarding career. I have honed HIPAA compliance and documentation skills while being proficient in communication. In previous roles, I have contributed to organizational improvements, collaborative team efforts, and attainment of key business targets.
You may notice a gap in my employment while reviewing my resume. During this period, I elected to take a leave from the workforce in order to go back to school. The time that I was able to commit to my education has been invaluable to my professional growth, and I am eager to re-enter the professional sphere and apply my newfound qualifications and knowledge to the job.
As my attached resume indicates, I offer the problem-solving, critical thinking and data entry capabilities that you require in a Customer Service Representative. I am eager to discuss the possibility of joining the Work from Home Travels team. Please feel free to contact me for additional career details and qualifications. I look forward to hearing from you at your earliest convenience. Thank you for your time and consideration of my candidacy.
Sincerely,
Kelani Hodge-Bey
Kelani Hodgebey
*****************@*****.***
Objective
Highly motivated, accomplished, energetic team player with good sportsmanship, listening and communication skills. A great leader with strong organizational and prioritization abilities that wants to bring my hard working, fast learning, and dedication to the company as a customer service representative
Education
DIPLOMA JUNE 2013 ARKANSAS HIGH SCHOOL
Major: Basics
PN CURRENT PULASKI COLLEGE AND COLLEGE OF THE OUACHITAS
Major: LPN program, 4.0 GPA,
Class president, Dean's list
Minor: Prerequisite
Skills
•Active listening, written, typing
•Customer Service 15+
•Fast, hardworking, reliable, time management
•Leadership, communication, teaching, learning, and assisting skills
•Negotiation and collaborative
•MS office proficient, Fundamental computer knowledge and maneuverability within window
applications
•Leading people person
Experience
Retail merchandiser Driveline 11/2022-current
Read planograms to reset, stock, scan, and add security tags at different retail stores
Delivery driver Point Pickup 1/2021-current
Have customers merchandise or groceries delivered always at timely manner
Customer Service Representative Transamerica 11/2021 to 7/2022
•Answer fast-paced inbound calls
•Know/use HIPPA and companies policy at all times
•Understanding of Microsoft Office Word, Excel, PowerPoint, and Spreadsheets
•Communicates with customers regarding a service request or problems
•Thoroughly documents all contacts and conversations; follows up as required
•Works with other departments to complete customer requests as needed and minimize
•Escalations
•Process complex and varied service request
•Consistently meets/exceeds set quality and productivity metrics, Meets/exceeds performance metrics as determined by the department, Functions within a team remotely and actively participate in achieving team goals
CNA SENIOR SUPERIOR 11/2017-11/2021
•Supervise, assist disabled, elderly clients with activities of daily living in or outside their home.
References
Dominique West/Childcare Supervisor 501- 647-1751
Trissie Jackson, Factory/Warehouse 214-***-****
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