Data Entry Service Representative

Professional Summary

Proactive customer service representative with 30 year of experience handling customer inquiries and complaints and delivering exemplary service. Demonstrate application of leadership skills to guide colleagues through continuous training provided to them and thus achieving the established goals efficiently. Proven history of collaboration by volunteering to take on additional complex workloads, which needs careful attention to detail. Promote a healthy, positive work environment among colleagues by consistently sharing knowledge.

Skills

Ability to de-escalate clients in an emotional state

Excellent organization skills

Excellent team player and community builder

Creative problem solver

Exceptional communication skills

Quick learner

MS Windows proficient

Adheres to customer service procedures

Inbound calls

Customer inquiries

High standards

Proficient in conflict resolution

Exceptional workflow management

Committed to maintaining data integrity

Strong problem-solving aptitude

Persuasive speaker

Team Player

Troubleshooting skills

Data entry

Energetic work attitude

Work History

Customer Service Representative, 3/2020 to current

Dr. James Mastrodominico DDS-East Meadow, NY

Effectively manage a high-volume of inbound and outbound customer calls

Answer a constant flow of customer calls

Address and resolve customer complaints empathetically and professionally

Accurately documented, researched, and resolved customer service issues

Manage high call volume with tact and professionally

Oversee employees to ensure customer satisfaction goals are consistently met

Act professionally and patiently when addressing negative customer feedback

Handle volatile customer situations

Data entry

Process payments and accounting documents

Developed high empathetic client relationships and earned reputation for delivering exceptional customer service

Cross-trained and provide back-up for other employees when needed

Respond to questions and concerns about service, and escalate calls appropriately

Maintain electronic medical and dental records

Dental Assistant/Front Desk, 06/2016 to 09/2019

Dr. George Manolarakis DDS-Huntington, NY

Set up materials and assisted with surgery

Data entry

Promptly handled customer inquiries and complaints

Maintained up-to-date customer records

Answered customer telephone calls regarding their accounts

Promptly responded to general inquiries from members, staff, and clients via telephone, mail, email, and fax

Answered claims questions

Determined patients’ eligibility and communicated with insurance companies

Dental Assistant, 08/2011 to 06/2016

Dr. Lindsey Wolfer DDS-Hicksville, NY

Focused on patient well-being

Educated patients on infection control and overall oral health

Exposed and process dental X-rays; maintained patient records and lab equipment, sterilized instruments

Teeth cleaning and dental radiographs

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