Customer Service Administrative Assistant
Resume:
Cara Cerchione
**** ** **** *****, *******, Florida 22068
************@*****.***
OBJECTIVE
To find meaningful employment that utilizes my skills.
SKILLS PROFILE
Word/Excel/Power Point
Great Customer Service Communication Skills
Organized
EMPLOYMENT HISTORY
Michelle’s International Learning House April 2016- Present
Director of Program/Director of VPK Program
Overseeing Curriculum, safety and well being of all students enrolled
Managing Accounts
Record Keeping for all staff and students, following all industry protocol, regulations and licensing requirements with seven years of zero violations
Maintaining VPK and School Readiness Contracts and all licensing requirements
Customer Service/First Point of Contact for tours and marketing
Providence Children’s Academy March 2013-2016
Director of Program/Director of VPK Program
Receiving Payments/Managing Accounts/Negotiating Tuition
Answering Multiple Phone Lines
Customer Service
Book Keeping/ Record Keeping
Maintaining Student Files and Staff Files
Scheduling Meetings/Licensing Reporting
New Adventures Early Learning Center August 2012-March 2013
Administrative Assistant
Receiving Payments
Answering Phones
Customer Service
Filing
American Heritage School and Day Camp June 2009-August 2012
Teacher Assistant during school year, Assistant Director and Field Sports Director during Summer.
Management of staff
Parent Relations
Event Planning/Theme Days
Precision Fire and Security Solutions, LLC. 2006-2008
Owner, Officer of Company
Customer Service
Billing/Bookkeeping
Scheduling
Preparing Permits
Estimates
Imperial Point Animal Hospital 2002-2004
Veterinarian Technician
Assist in Surgeries
Front Desk Management
Scheduling
Appointments
Invoicing, Billing
Filling Prescriptions
Customer Communication and Satisfaction
Opened and Closed Facility
YMCA of Coral Springs 1996-2004
Teacher’s Assistant
Large ESE Population
Activity Coordinator
Event Planner
Parent Communication
INTERESTS
Reading, Softball, Community Service, Fund Raising, Marathons, Scuba Diving, Boating, Scrapbooking, and arts and crafts. Advocating for the field of Early Education and the children and families they serve. Studying Reggio and Nature Based Play curriculum.
EDUCATION
Diploma
Coral Springs High School, Coral Springs, Florida
Associates Degree (Graduated with Honors)
Director’s Credentials
FCCPC
Fairy Dust Teaching Trained
Nature Based Play Trained
Engineering with Nature: Learning and Communicating through Construction Play
Blue Print for Children: Built to Thrive (Children’s Movement of Florida)
Trauma Informed Reflective Practice for Educators
Let’s Get CLASSy: Learn About Positive Interactions in Pre-K
Let’s Get CLASSy: Creating Positive Interactions with Infants and Toddlers
Ready and Resilient! Promoting the Resilience of Children and Adults
Screening to Identify Preschool Children’s Strengths and Challenges using a Cultural Wealth Framework
VPK Director Endorsement Course
DOE Standards for Four Year Olds
Teaching Strategies Gold Interrater Reliability
Outdoor Spaces and TOUCH training
Frog Street Curriculum Training
Working with Children with Special Needs
Embedding in a Preschool Classroom: Immerse Yourself in the Environment
Anatomy of a Study Unit
Creating Study Units in the Italian Methodology, TS GOLD/VPK Standards
Safe Sleep Practices
Challenging Behavior Resource Training
MMCI (Making the Most of Classroom Interactions)
What is my role in Young Children’s Success
Sensory Processing for Student Success (Nova Southeastern University)
Positive Behavior Support Program
Toilet Learning Training
Improving Staff Performance
Trauma 101: An Overview of Trauma Informed Care
Trauma Informed Care with Dr. Hutchinson
Building Strong Foundations with My Teachstone
Infant and Toddler Classroom Environments
Tools Needed to Prevent Expulsion and Suspension in Preschoolers
Promoting Concept Development in a Pre-K CLASSroom
Building Quality of Feedback in the Pre-k CLASSroom
Talking Throughout the Day with Infants and Toddlers
Devereaux Advanced Behavioral Health: Take Care of You, Take Care of the Children in Your Life
Precautions in Transporting Children
Planning for Emergencies
Supporting the Social and Emotional Development of Preschool Children
Legal Considerations for Child Care and Early Learning Programs in the Era of Covid
The Play First Summit: Online Early Childhood Education Conference
VPK Improvement Plans: Exploring the Target Areas
Effective Mentoring in Preschool
Learning and Loose Parts to Create Meaning for Young Children
DOC Curriculum: Innovation by Design Trained
How to Hire, Train and Retain Staff
Fish Philosophy: How happiness in the workplace creates “World Famous” businesses and how our center can be one too
Staff Retention From Inception: Effective Interviews and Onboarding in ECE
Wonder of Wonders: Harnessing the Wonder of Play through Provocations
Mind Matters: Early Childhood Development Symposium Completion
Hiring Essentials: Smart Process for Success
Early Learning Florida Courses through UF:
Preschool Learning Environments
The Building Blocks of Preschool Literacy
Early Childhood Leadership Development
Preschool Trauma-Informed Care
Organizational Leadership in Early Care and Education
Instructional Leadership in Early Care and Education
Additional Accomplishments:
CCEI Approved Observer
BLI (Business Leadership Institute) Graduate and Mentor
Participated in the Early Learning Childcare Provider Business Track: Congresswoman Debbie Wasserman Schultz Small Business Workshop
RTCO Star Award (Road to Child Outcomes)
ELC Recognition Certificate For dedication to Excellence in Teaching Early Childhood Education Practices by successfully completing the Piccolo Picasso Project
Early Learning Coalition Early Childhood Education Conference Annual Participant and Guest Speaker for Advocacy since 2013.
Active Participant in Rule Changes Workshops with the OEL
NAEYC and FLAEYC Annual Conference Participant and Member
FACCM Member and Advocate
Highlighted in an article as an Advocate with FLAEYC Advocacy Chapter
FLAEYC Advocate of the Year Award
Recognition by the City of Margate as an Advocate for Young Children in our community
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