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Customer Service Administrative Assistant

Location:
Pompano Beach, FL
Posted:
March 07, 2023

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Resume:

Cara Cerchione

**** ** **** *****, *******, Florida 22068

954-***-****

advrbn@r.postjobfree.com

OBJECTIVE

To find meaningful employment that utilizes my skills.

SKILLS PROFILE

Word/Excel/Power Point

Great Customer Service Communication Skills

Organized

EMPLOYMENT HISTORY

Michelle’s International Learning House April 2016- Present

Director of Program/Director of VPK Program

Overseeing Curriculum, safety and well being of all students enrolled

Managing Accounts

Record Keeping for all staff and students, following all industry protocol, regulations and licensing requirements with seven years of zero violations

Maintaining VPK and School Readiness Contracts and all licensing requirements

Customer Service/First Point of Contact for tours and marketing

Providence Children’s Academy March 2013-2016

Director of Program/Director of VPK Program

Receiving Payments/Managing Accounts/Negotiating Tuition

Answering Multiple Phone Lines

Customer Service

Book Keeping/ Record Keeping

Maintaining Student Files and Staff Files

Scheduling Meetings/Licensing Reporting

New Adventures Early Learning Center August 2012-March 2013

Administrative Assistant

Receiving Payments

Answering Phones

Customer Service

Filing

American Heritage School and Day Camp June 2009-August 2012

Teacher Assistant during school year, Assistant Director and Field Sports Director during Summer.

Management of staff

Parent Relations

Event Planning/Theme Days

Precision Fire and Security Solutions, LLC. 2006-2008

Owner, Officer of Company

Customer Service

Billing/Bookkeeping

Scheduling

Preparing Permits

Estimates

Imperial Point Animal Hospital 2002-2004

Veterinarian Technician

Assist in Surgeries

Front Desk Management

Scheduling

Appointments

Invoicing, Billing

Filling Prescriptions

Customer Communication and Satisfaction

Opened and Closed Facility

YMCA of Coral Springs 1996-2004

Teacher’s Assistant

Large ESE Population

Activity Coordinator

Event Planner

Parent Communication

INTERESTS

Reading, Softball, Community Service, Fund Raising, Marathons, Scuba Diving, Boating, Scrapbooking, and arts and crafts. Advocating for the field of Early Education and the children and families they serve. Studying Reggio and Nature Based Play curriculum.

EDUCATION

Diploma

Coral Springs High School, Coral Springs, Florida

Associates Degree (Graduated with Honors)

Director’s Credentials

FCCPC

Fairy Dust Teaching Trained

Nature Based Play Trained

Engineering with Nature: Learning and Communicating through Construction Play

Blue Print for Children: Built to Thrive (Children’s Movement of Florida)

Trauma Informed Reflective Practice for Educators

Let’s Get CLASSy: Learn About Positive Interactions in Pre-K

Let’s Get CLASSy: Creating Positive Interactions with Infants and Toddlers

Ready and Resilient! Promoting the Resilience of Children and Adults

Screening to Identify Preschool Children’s Strengths and Challenges using a Cultural Wealth Framework

VPK Director Endorsement Course

DOE Standards for Four Year Olds

Teaching Strategies Gold Interrater Reliability

Outdoor Spaces and TOUCH training

Frog Street Curriculum Training

Working with Children with Special Needs

Embedding in a Preschool Classroom: Immerse Yourself in the Environment

Anatomy of a Study Unit

Creating Study Units in the Italian Methodology, TS GOLD/VPK Standards

Safe Sleep Practices

Challenging Behavior Resource Training

MMCI (Making the Most of Classroom Interactions)

What is my role in Young Children’s Success

Sensory Processing for Student Success (Nova Southeastern University)

Positive Behavior Support Program

Toilet Learning Training

Improving Staff Performance

Trauma 101: An Overview of Trauma Informed Care

Trauma Informed Care with Dr. Hutchinson

Building Strong Foundations with My Teachstone

Infant and Toddler Classroom Environments

Tools Needed to Prevent Expulsion and Suspension in Preschoolers

Promoting Concept Development in a Pre-K CLASSroom

Building Quality of Feedback in the Pre-k CLASSroom

Talking Throughout the Day with Infants and Toddlers

Devereaux Advanced Behavioral Health: Take Care of You, Take Care of the Children in Your Life

Precautions in Transporting Children

Planning for Emergencies

Supporting the Social and Emotional Development of Preschool Children

Legal Considerations for Child Care and Early Learning Programs in the Era of Covid

The Play First Summit: Online Early Childhood Education Conference

VPK Improvement Plans: Exploring the Target Areas

Effective Mentoring in Preschool

Learning and Loose Parts to Create Meaning for Young Children

DOC Curriculum: Innovation by Design Trained

How to Hire, Train and Retain Staff

Fish Philosophy: How happiness in the workplace creates “World Famous” businesses and how our center can be one too

Staff Retention From Inception: Effective Interviews and Onboarding in ECE

Wonder of Wonders: Harnessing the Wonder of Play through Provocations

Mind Matters: Early Childhood Development Symposium Completion

Hiring Essentials: Smart Process for Success

Early Learning Florida Courses through UF:

Preschool Learning Environments

The Building Blocks of Preschool Literacy

Early Childhood Leadership Development

Preschool Trauma-Informed Care

Organizational Leadership in Early Care and Education

Instructional Leadership in Early Care and Education

Additional Accomplishments:

CCEI Approved Observer

BLI (Business Leadership Institute) Graduate and Mentor

Participated in the Early Learning Childcare Provider Business Track: Congresswoman Debbie Wasserman Schultz Small Business Workshop

RTCO Star Award (Road to Child Outcomes)

ELC Recognition Certificate For dedication to Excellence in Teaching Early Childhood Education Practices by successfully completing the Piccolo Picasso Project

Early Learning Coalition Early Childhood Education Conference Annual Participant and Guest Speaker for Advocacy since 2013.

Active Participant in Rule Changes Workshops with the OEL

NAEYC and FLAEYC Annual Conference Participant and Member

FACCM Member and Advocate

Highlighted in an article as an Advocate with FLAEYC Advocacy Chapter

FLAEYC Advocate of the Year Award

Recognition by the City of Margate as an Advocate for Young Children in our community



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