Customer Service Teller

Bruce Brown

**** ****** ***, *****, ** *****

347-***-**** Email: *************@*****.***

Core Competencies

Consumer Banking Expertise

Consumer/ Business products

Risk Management

Client Service Excellence

Operational Control Expertise

Relationship Management

Professional Experience

Education: Hunter College Bachelor of Arts, graduated 2014

PNC Bank N.A., New York, New York February 2018 - Present

Business Banking Center Banker

Assist management with daily, weekly, monthly and quarterly assignments, such as monthly cash audits of cash boxes, vaults, TCR, and Boam activities to assist with operation task

Present in quick starts each day with new operational topics for team members

Prioritized daily sales activities to meet target sales goals, to meet monthly target goals

Ensure clients, small business; mortgage and investment needs are met by partnering with specialist and business partners to deepen client relationship

Continuously coach the tellers to effectively use fraud prevention measures/ fraud triangle

Maintain operational integrity, create concepts, ideas and implement ways to mitigate risk

Ask the team high gained open ended questions to help them uncover solutions and growth opportunities

Switcher, process various transactions on both teller and banker side

Assist in training new bankers and coach on best sales practices

Consistently work with tellers on developing new strategies for achieving teller referral results

Leverage Multi Channel dials to seeking cross sell opportunities to increase branch productivity

Work with Tellers around Five star language or ways to present to impact our CXI scores

Citibank ` July 2015 – April 2017

Teller

Complied with all applicable banking and investment laws, regulations, company policies and procedures to serve the customers best interest and enhance client satisfaction

Process various transaction efficiently and effectively

Conducted weekly audits on ATM

Qualified Skills

Ambitious self-starter who plans, prioritizes, and manages multiple tasks within fast-paced, deadline driven environment while remaining customer service centric

Strong communication, customers service oriented and the ability to positively interact with customers in difficult and demanding situations

Ability to work on multiple tasks accurately and efficiently without compromising the quality of work

Microsoft Suites

Quick study with an ability to easily grasp new ideas, concepts, methods, and technologies

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