Call Center Billing Coordinator

MACAPAGAL, KELVIN PAUL BONDOC

****, *** **** – Al farahidi St.

Ruwi, Muscat Oman

********************@*****.***

Mobile No: +968-********

Job Objective:

To build a profession that offers challenge and growth with opportunities to enrich knowledge and skills while contributing my best to the organization I work for especially my ability to communicate with both my co-workers and patients/customer professionally efficiently and with a great team-oriented attitude. Education

Tarlac State University

College of Arts and Social Sciences

Bachelor of Arts Major in Psychology (June 2009 – April 2015) Work Experience

Front office Executive (Receptionist/Billing Coordinator) Oman International Hospital – Muscat, Oman

December 2021 – present

Planning and supervising billing and collection operations.

Supervising the reception flow. Monitoring Patient experience.

Reporting

Coordinating with other departments to ensure the accuracy of billing information.

Corresponding with clients/patients, answering questions, and resolving issues.

Following up on outstanding payments.

Preparing and sending invoices.

Maintaining and updating records.

Creating and managing client accounts.

Reconciling account discrepancies.

Registering new and old patient, verifying insurance coverage and validity. Front office Executive (Receptionist)

KIMS Oman Hospital – Muscat, Oman

December 2018 – December 2021

Organize brochures and/or pamphlet (mostly for annual/monthly promotion/packages.)

Issuing blood test and other medical reports.

Distributing and informing colleagues and other staff/department thru calls, emails and/or WhatsApp.

Insurance approval – Informing patients regarding some test/investigation for approval and sending approval to the specific insurance company.

Maintaining and monitoring front office supplies and

Making appointment and prepare documents for the medial check –up for company tied-up employees. (I.e., visa medical, annual check-up, quarterly check-up and new-employment checkup.)

Call center duties – answer all incoming call of patient regarding inquiries and appointment.

Set up and maintain manual and computerized information filing system.

Determine and established office procedure.

Greet patients and direct the patients to right department or appropriate person.

Supervise and train new staff in procedure and the use of computer software. Teacher (English Conversation/Social Studies)

St. Joseph Mueang Ake School – Pathumthani, Thailand April 2017 – October 2018

Maintained excellent attendance record, consistently arriving to work on time.

Completed in-service and additional training to maintain professional growth.

Prepared comprehensive curriculum for students.

Helped students develop important learning skills and good study habits useful in trade school or college education.

Established appropriate deadlines and provided complete instructions for reading assignment and homework.

Kept classroom organized, clean, and safe for all students and visitors. Call Centre Representative

Sitel Philippines Inc. City Staples Account (Canada) – Tarlac, Philippines October 2015 – February 2017

(2016 Q3 SITEL Top Agent Awardee)

Educate customers on product and service details and information.

Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Contributed to company achieving and holding industry-leading customer service ratings.

Evaluated customer information to explore issues, develop potential solutions and maintain high- quality service.

Maintained accurate and current customer account data with manual forms processing and digital information updates.

Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.

Resolved customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management. Service, Production & Marketing Crew

Jollibee Foods Corporation June 2011 – December 2014

Welcome customers as they come into the restaurant.

Help customers to settle down and take their orders.

Process customers’ orders and generate their bills.

Provide answers to queries presented by clients regarding services and offers made available by the restaurant

Serve and pack warm foods to clients in an effective manner and in strict accordance to the orders of such clients

Assist kitchen staff and outdoor delivery staff whenever such assistance is required

Assisting with promotional activities (JPLS – Jollibee Pasko langhap Sarap) and visiting the target school and companies regularly for updates and orders.

Organizing and hosting presentations

Writing reports, compiling orders, setting dates for the event.

Monitor the production process and carry sout basic quality and testing checks. Skills

TOEIC Passer (Score 850 / 990)

Good Interpersonal Communication Skills and Training Skills

Ability to read, write and speak in English

Computer Skills in the Following applications:

MS Word

Excel

MS PowerPoint

With knowledge in Administering

and Scoring in different

Psychological Test: (With

Supervision)

16 personality factor (16 PF)

Sacks Sentence Completion Tests

House – Tree – Person (Projective Test)

Draw a person

Purdue Non – Language Tests

Myers- Briggs Type Indicator

Language – English, Tagalog (Filipino)

Personal Information

Age: 30

Birthday: September 20, 1992

Height: 5.8’’ (172cm)

Weight: 71 kg (156.5 lbs)

Nationality: Filipino

Civil status: Single

I hereby certify that the information shown above is true and correct to the best of my knowledge and belief.

Kelvin Paul B. Macapagal

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