Case Manager, Recruiter

Enrique Alvarado

Houston, TX ***** (***) ***- ***2 ***********@******.***

Education

• Alief Elsik High School [August 2013- June 2017]

• Coleman College for Health Science [January 2020- May 2022]

Experiences

[Case Queue Manager] [LegalEASE] [May 2021] – [February 2023]

• Attained the position of Leader in training while in the Member Services department

• Promoted to Case Queue Manager for the Provider Services Department

• Implemented new ideas to my team that allowed work to improve

• Guided the team when new groups and policies were presented.

• Delegated tasks to the google team for the purpose of improving our members and provider’s experience

• Expanded the Provider Department by recruiting top performers who were qualified for the position.

• Evaluated, Set Goals, and provided feedback when having one on one discussions with the team every week

• Prepared Daily and Weekly reports for the team and director of operations.

• Oversaw a team of 35+ in my department

[Litigation Support Analyst] [Archer LLC] [October 2019] – [May 2020]

• Corresponded to client calls regarding their legal issues

• Structured and reviewed Plaintiff Fact Sheets

• Analyzed Authorizations and Declarations

• Trained new team members to handle client calls

• Dispatched legal forms to Attorneys

[Manager] [Journeys] [March 2018] – [August 2019]

• Operated store during business hours

• Handled various transactions for customers and employees

• Authorized merchandise shipping

• Oversold different products to enhance sales in our store

• Hired Sales Associates to expand our team

[Medical Group Internship] [Memorial Hermann] [August 2016] –[August 2017]

• Filed and arranged physician agreements up to date

• Arranged new shipment for the Marketing team

• Presented new ideas for projects and meetings

• Provided assistance in Microsoft projects such as Excel and PowerPoint

• Addressed customer service for in and outgoing calls Volunteer Experience [Staff Volunteer, Ashford Elementary, Houston, TX]

[October 2015 – May 2016]

• Volunteered 5 hours Saturday and Sunday

• Maintained floor cleanness

• Organized classrooms

• Reorganized cafeteria and theater room

Skills

• Microsoft Excel, Outlook, PowerPoint, and Word

• Bilingual in English and Spanish

• Over 4 years in leadership experience

• Data Analyst and Attention to detail experience

References

• Farhad Efatian 318-***-**** – LegalEASE Manager

• Mary Kay Guidry 713-***-**** – Memorial Hermann Supervisor

• Araceli Rios 346-***-**** – Journey’s Manager

• Johny Gutierrez 832-***-**** – Archer’s Project Manager

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