Administrative Assistant Customer Service

Clara V Russell

**** ********* *****

Alvarado, Texas 76009

Cell 817-***-**** *************@*****.***

SKILLS SUMMARY

Bilingual English/Spanish

Over 10 years Management

Superior knowledge systems related to operations

EMPLOYMENT

Leslies Pool Supplies July-2021-Current

Mansfield, Texas General Manager

Manage all areas of operations for various locations within District

Deliver above average service to our customers while focusing on store KPI’s, recruit and manage team members, manage payroll, manage store inventory

Work with local regulatory agencies to ensure properly balanced private and commercial swimming pools

Ensure training modules are met and OSHA standards are in place

Whataburger February 2021- July-2021

Venus, Texas Manager

Recruit, train and coach team of 20 team members

Coordinate restaurant operations to deliver customer satisfaction

Create and maintain budgets/labor hours

Chili’s Grill and Bar May-2016 –Jan-2018

Fort Worth, Texas Manager

Manage all restaurant operations to ensure quality food and guest experience

Communicating with Team members, guests, vendors and concept personnel for various needs

Talent acquisition trainer

Forecasting sales to ensure scheduling needs maximize labor plans

Coaching through focused feedback

Truck ordering to ensure profitability

Team schedules

Pete and Rachel Terrana April 2009 to November 2015

Colleyville, Texas Executive Administrative Assistant

Manage all household and personal requests for an executive couple

Arrange travel as well as operating budgets for each family member

Maintain schedules for all including daily meetings, appointments, social and charity events

Track expenditures and operating costs for 3 separate homes (TX, NY and SC)

Resolve issues with a high degree of confidentiality

David’s Bridal March-2003 to November-2006

Hurst, Texas Assistant Store Manager

Recruit, train and supervise a team of associates for success in a specialty store environment

Manage payroll, while ensuring quality customer service

Optimize floor space to ensure visual display opportunities

Work within budget to ensure profitability as well as exceptional customer service

Ross Dress for Less October-1996 to October-2002

Euless, Texas District Loss Prevention Manager

Oversee all Internal Investigations in District containing over 70 stores

Manage and maintain all expenses related to operating cost and travel

Initiate, Investigate and successfully resolve an average of 100 internal theft issues per year

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