Operations Manager Customer Service

CAMERON PETERSON

**** **** ***** **** **** Point NC 27265 865-***-**** ************@*******.***

Experience Genuine Parts Company

June 2006-Current

Professional Skills and Areas of Expertise

E2E Supply Chain Operations

Budget and P&L Ownership/Analysis

Team Leadership & Development

Building and Safety Compliance

Profit and Loss Analysis

Mentor and Coaching

Team Leadership and Problem Resolution

Proficiency in JDE, PeopleSoft, Oracle Business Intelligence, and BI (Qlik)

Aptitude in building and maintaining relations with stakeholders both internal and external via customer relations and executive leadership

16+ years of Operational Management

Core Accomplishments

oAchieved a significant amount of operation experience by working on a variety of projects and roles

oStarted and Completed Executive Management Training Program

oManaged a staff of over 50 by gaining respect and involving them in the decision-making process

oAssisted in successfully opening 2 New Distribution Centers and consolidating 7 operations

o8 years winning DC of Excellence

o2-time winner of Triple Crown

oPromotion of multiple managers to higher roles

oSafety/LP/Internal Audit scores over 90% on each review

HQ Operational Support Manager

January 2021- Current

Lead consolidation projects (Birmingham AL and Louisville KY)

Training of new associates and managers within a new operation (Nashville TN) Led the training and mentoring of all new salaried managers for the start-up of the organization’s newest and most advanced distribution center.

Projects include- SOP on consolidations, reorganization of duties and hierarchy within the business model, and improved reporting using the current data management system

Support through mentoring and training for operational success

Mid Atlantic Division Operations Manager

High Point NC

December 2018- December 2020

Responsible for providing operational support for 8 Distribution Centers with 500+ employees in office and stockrooms

Coordinated 3 distribution center consolidation projects (Knoxville, Fort Wayne, and Louisville)

Service Performance, Inventory Write off, DC Turnover, Training and Development of Managers and Employees, Asset review

Combined operation financial objectives and quotas along with P & L review

Provide periodic business results updates to all levels of the organization.

All Operations achieved +90% Audit scores on Safety and Security

Assistant Division Operations Manager

High Point NC

March 2017- Dec 2018

Coordinated the closure of two distribution centers and the opening of a new distribution center

Operations Manager (Multiple Locations)

Charleston WV

May 2015- March 2017

Supervision of 4 managers and 55 employees in the office and stockroom

Winner of DC of Excellence 2015 thru 2017 (Service, Quality, and Accuracy over 98% in each category)

Knoxville TN

January 2011- May 2015

Supervision of 3 managers and 43 associates in the office and stockroom

DC of Excellence winner 2011 thru 2015 (Service, Quality, and Accuracy over 98% in each category)

Triple Crown winner- 2012 (Sales, Profit, and Turnover quote exceeding 100%)

Responsibilities of Inventory Write off, DC Turnover, Training and Development of Managers and Employees, P and L review, KPI and Service levels, Asset review (ARs, physical assets, and inventory levels), Process improvement (evaluation, planning, and implementation of new, or modification to existing, systems, operations, and procedures),

Provided periodic business results updates to all levels of the organization.

Coaches, lead and developed department heads to become stronger business managers and people leaders, preparing them to assume greater responsibility

Provides expectations and direction to department managers on work allocation, training, and problem resolution; sets high standards for performance, evaluates performance, and makes recommendations for personnel actions.

Communicates with employees through regular meetings, counseling, and coaching that our customers are our number one priority.

Lead Safety/Security Meetings and team meetings.

Provides daily reinforcement of company values through interaction and monitoring of employee performance

Office, Customer Service, Inventory Control Manager

Charleston WV

Oct 2008- January 2011

Supervision of 10 office and 2 inventory personnel

Work in conjunction with centralized purchasing to order inventory

Regulate inventory counting & factory returns along with inventory accuracy

Safety and Security audits- Maintained over 95% audit scores

Inventory Write-Off-produced gains each year

JD Edwards Implementation Manager

Nov 2007-Oct 2008

Trained procedures in the warehouse and office of new WMS in 10 distribution centers

Executive Management Trainee

June 2006-Nov 2007

Nitro WV

16-month training program to learn all aspects of business

Education Concord University Athens, WV

1992-1996

Bachelor of Science in Management with concentrations in Hotel and Restaurant Management

Eagle Scout

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