SUMMARY

SKILLS

EXPERIENCE

KENEEFA

BENNETT

advr7m@r.postjobfree.com

347-***-****

Woodhaven, NY 11421

Committed individual with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance & expand skills while facilitating company growth.

• Computer

• Health Service Referrals

• Verbal and Written Communication

• Relationship Building

• Community Outreach

• Maintaining Updated Records

• Problem-Solving

• Customer Service

• leadership

• Conducting Home Visits

• Multi-Tasking

CONTACT TRACING/CASE INVESTIGATOR 07/2020 to 04/2022 Remote-NYC Test & Trace Corps.,NYC Health & Hosp. - New York, NY Completed data entry to facilitate case interview and elicited close contacts into designated system immediately after obtaining.

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• Provided Outreach services & assisted with resources.

• Provided information to access financial assistance, legal aid or housing.

• Scheduled Dr. appointments for contact to get covid tested. Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented contact attempts and timeframes.

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• Completed inbound/outbound calls in quality timing. Leveraged scripted template to guide interview process, ask required questions and conduct interactions with professionalism and empathy.

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Answered calls and interacted with community members to provide information on advocacy services.

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Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

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Furnished case patients with contact information outlined in New York's protocol for local health department to support contact tracing.

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Explained importance of contact tracing to prevent disease transmission and keep communities healthy.

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RECEPTIONIST 09/2019 to 12/2019

New Age Medical - Flushing, NY

• Scheduled and confirmed appointments.

• Setup car service for pickup/dropoff for patients.

• Served visitors by greeting, welcoming and directing to appropriate personnel. Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.

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• Call Dr. office to retrieve referral for patients

• Call insurance companies for patient eligibility/verification.

• Answered and directed incoming calls using multi-line telephone system.

• Processed payments and updated accounts to reflect balance changes.

• Sorted incoming mail and directed to correct personnel each day. Maintained business office inventory and equipment by checking stock for needed supplies.

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Protected clients' rights by maintaining confidentiality of personal and financial information.

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EDUCATION AND

TRAINING

Maintained client accounts by obtaining, recording and updating personal and financial information.

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• Updated and recorded customer or client information to maintain accounts. DAYCARE ASSISTANT TEACHER 02/2013 to 06/2019

B's Creative Group Family Daycare - Jamaica, NY

Kept class space organized, clean and learning-focused for optimal student development.

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Enhanced student learning by teaching foundational skills in letter, number and color recognition.

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• Introduced learning activities and imaginative play to teach children to explore.

• Read aloud and played alphabet games to encourage early literacy. Assisted lead teacher with snack time, arts and crafts and putting children down for naps.

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• Coordinated field trips to local parks, fire stations and zoos.

• Secured indoor and outdoor premises to protect children.

• Changed diapers/Potty trained

ULTRASOUND/ADMINISTRATIVE ASSISTANT 01/2007 to 10/2012 Doshi Diagnostics - Brooklyn, NY

Handled front desk in computerized/manuel scheduling,billing & health insurance records.

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• Obtained & processed patient's medical insurance information quickly & accurately.

• Scheduled & Confirmed appointments

• called patients to confirm appointment

• Direct patients to exam room & prep them for exam. Prepare ultrasound exam rooms by ensuring area is clean & properly stocked with instruments & supplies.

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ADMINISTRATIVE ASSISTANT/RECEPTIONIST 05/2000 to 03/2005 Oceanside Family Dental - Oceanside, NY

• Patient registration.

• Scheduled & confirmed patient appointments.

• Verified patient insurance/collect co-payments.

Kept office equipment functional and supplies well-stocked to promote efficient operations.

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Handled incoming calls and directed callers to appropriate department or employee.

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• Sorted and distributed incoming faxes, letters and emails for office distribution.

• Inventoried and ordered supplies for office.

• Scheduled appointments, meetings and events for management staff. Educators Inc. Private Christian Schools - Rockledge, FL High School Diploma

06/2016

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