Service Representative Customer
Resume:
Samonia Patterson
Canton, OH *****
***********@*****.***
● Proficient in office management with extensive phone and office experience
● Hands on experience answering incoming calls, phone orders, returns, document sales by creating customer profile records, gift cards, credit & debit transactions advised customers by providing rules and regulations.
● Previous experience verifying insurance coverage, following policies & procedures for non-payment accounts. Entry of sensitive data as well as retrieval. Authorized to work in the US for any employer
Work Experience
Patient Care Coordinator remote
Asembia LLC - Newark, NJ
June 2022 to November 2022
Answer inbound calls as well as making outbound calls, assist patients with delivery of Audi-Q auto injector medication to patients' home, assist with billing insurance and updates primary and secondary insurance, process credit card payments, create refills, renew refills as well, follow policies and procedures. run several test claims with appropriate insurance. Patient Care Coordinator remote
AllianceRx Walgreens Prime Specialty - Tempe, AZ
October 2020 to September 2021
Answer inbound calls as well as making outbound calls, assist patients with delivery of specialty medication to their home and/ or local pharmacy,assist with billing insurance updates primary and secondary insurance, scheduled delivery with physicians office, process patience payments,create refills, transfer patient to appropriate department if necessary, follow policies and procedures . Customer Service Associate
Rose International Staffing -Target Financial Services - Tempe, AZ August 2019 to October 2019
Answering incoming calls assisting with promotion coupons, gift cards, mobile applications. Assistance with refunds, and assistance in creating accounts for target.com taking credit card payments.
● Assisting with returns shipments exchanges obtain tracking information, notating accounts
● Return outgoing calls to make sure the guests were satisfied, as well as follow up from the previous conversations.
● Follow policies and procedures and guidelines implemented by company standards. Customer Service Representative
LogistiCare Medical Transportation - Phoenix, AZ
June 2017 to August 2019
Responsible for a high volume call center
● Responsible for verifying insurance coverages such as Medicare and Medicaid
● Assisted in direct customers to the appropriate department
● Responsible for following policies and procedures, in-putting data into a computerized system Customer Service Representative
Ace Uniforms of Phoenix - Phoenix, AZ
March 2012 to May 2017
Greeted customer as they come in, assist customers with nursing scrubs, trunk shows at local hospitals, clinics for presentations of new arrivals
● Answered incoming calls, phone orders, returns, document sales by creating customer profile record, gift cards, credit & debit transactions advice customers by providing informative information on products available, shipping orders
● Responsible for filing, returning customers' orders Education
Portland Community College Criminal Justice - Portland, OR 2012 to 2014
Business Administration
Ashford University - Dayton, OH
Skills
• Android
• Insurance Verification (3 years)
• Mobile Applications (4 years)
• JavaScript (6 years)
• Office Administration
• Java
• CSS
• iOS
• MySQL
• HTML5
• Customer service
• Computer literacy
• Communication skills
• Hotel experience
• Organizational skills
• Restaurant experience (1 year)
• Hospitality
Languages
• English - Expert
Assessments
Work style: Reliability — Proficient
June 2019
Tendency to be dependable and come to work
Full results: Proficient
Call center customer service — Completed
February 2020
Applying customer service skills in a call center setting. Full results: Completed
Customer service fit — Proficient
April 2020
Measures the traits that are important for high-quality customer service. Full results: Proficient
Customer focus & orientation — Highly Proficient
March 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer service — Highly Proficient
January 2019
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Highly Proficient
Customer focus & orientation — Proficient
March 2022
Responding to customer situations with sensitivity Full results: Proficient
Work style: Reliability — Highly Proficient
October 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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