Kimberly Owens

advr76@r.postjobfree.com

513-***-****

**** * ********

Unit B

Chicago, Illinois 60628

VISN 20 VA Medical Center

Purchasing Agent

(Remote Position)

**/**-*******

Purchasing Support - Conducts purchasing under the micro purchase threshold; reviews and edits purchase requests; resolves issues to ensure requests and bills are processed accurately and in a timely manner; identifies needs or problems and determines corrective action; utilizes federal and agency acquisition regulations to identify possible sources and other pertinent information related to purchases; tracks obligations/commitments and monitors expenditures to support recurring budget forecasts and identify potential fraud, waste and abuse based on procurement history and purchase trends; and,

Procurement Support - Procures supplies and services to meet the purchase, rental, or lease needs of the organization; develops unique selection criteria for each purchase; Prepare and issue contract modifications for changes in delivery schedule and sends formal correspondence to a variety of customers such as inventory management specialists, other service line contacts, and contracting officers as appropriate for the purposes of auditing documents, processing receiving reports, and payments.; conducting open market research and sole source small purchases for highly specialized medical items with critical product requirements; and,

Administrative Support - Serves as the first line of contact for medical staff and customers in regard to procured items; develops reports and spreadsheets, obtains, organizes, files and retrieves reports for briefing and presentation purposes; performs a variety of receptionist, timekeeping, record keeping and miscellaneous duties in medical facility.

Cincinnati VA Medical Center

12/2020-Feb/2022

Supply Tech/Purchasing Agent

Purchasing Support - Conducts purchasing under the micro purchase threshold; reviews and edits purchase requests; resolves issues to ensure requests and bills are processed accurately and in a timely manner; identifies needs or problems and determines corrective action; utilizes federal and agency acquisition regulations to identify possible sources and other pertinent information related to purchases; tracks obligations/commitments and monitors expenditures to support recurring budget forecasts and identify potential fraud, waste and abuse based on procurement history and purchase trends; as a supply tech; delivered supplies to departments keeping areas stocked

***During Covid***

Delta Airlines

Tampa Fl 33609

08/2019-06/2020

Reservations Agent

Answer calls in an efficient manner to book reservations. Offer solutions and additional products.

Make quality decisions.

Interact globally with customers

Process credit card purchases for bookings

Update biographic info

Bay Pines Regional Office

St. Petersburg, Fl

11/2018-08/2019

Veteran Service Representative

Make determinations as to the eligibility for the type of benefit sought to include questions relating to adequacy of military service, medical evidence and the evaluation of evidence of income, employability, dependence and relationship.

Request examinations, re-examination or opinions to evaluate disabilities resulting from diseases or injuries.

Review claims cases to assure all issues have been addressed, applies and interprets VA laws, including veterans' case law, existing statutes and procedures, precedent rulings and state law in the adjudication process.

May conduct interviews in person or by phone with veterans, representatives and advocates to explain the full range of VA benefits and related programs.

Prepare and release correspondence for use by other federal, state and local agencies.

Utilize various electronic data processing (EDP) systems to input data for processing claims and generating automated correspondence.

James A. Haley VA Hospital

Tampa Florida

01/2017-06/2018

Materials Handler

As a material handler, I am responsible for receipt, storage and distribution of all supplies and equipment purchased

•Operates manual and powered electric pallet trucks and Walker-Stacker forklifts;

•Meets schedules and priorities, accuracy of stock balances, orderliness of storage areas, and adherence to general warehouse plans;

•Maintains work area in a clean and orderly fashion;

•Performs housekeeping/cleanliness duties in the warehouse and dock area as needed;

•Completes work assignments within the prescribed deadlines;

•Meets schedules and priorities, accuracy of stock balances, orderliness of storage areas, adherence to general warehouse plans, and customer service effectiveness;

•Assists and picks up excess supplies and equipment as required due to turn-ins within specified time;

•Ensures all documentation is properly signed, receipted and accounted for;

•Stores and marks stock items properly and in their correct areas in a neat and orderly manner to facilitate selection for issues and to provide required security;

•Calls in electrical safety checks and attaches Preventive Maintenance (PM) tags when required;

•Receives instructions for on-the-job training covering new items and procedures, material handling method, uses of new tools and machines, and refresher training in safety and lifting techniques;

•Requires driving motor vehicles from 1/2 ton to 10 tons with powered tailgate lifts. Loads and unloads the truck at a dock, but sometimes does occur from the ground level;

•Safeguards, protects, stores and preserves equipment and supplies in an orderly manner and uses safeguard protection;

•Receives, locates, stores, ships and re-warehouses materials and equipment in accordance with established procedures and operating requirements;

•Coordinates the receipt and inspection of incoming supplies and equipment to determine if they meet applicable specifications and purchase order descriptions while checking for damages

Bay Pines VA Hospital

St. Petersburg Florida

10/2015-01/2017

EMS (Housekeeper Fisher House)

Duties, Accomplishments and Related Skills:

To provide a clean, sanitary and orderly environment for all guests, staff and visitors.

Responsible for the total cleaning duties throughout the Fisher House, to include but not limited to, kitchen, dining and common areas.

Maintains inventory of cleaning, office and linen supplies for house and works with manager on the procurement of house supplies and equipment.

Greets and orients new incoming guests and provides customer service to the family members of VA patients.

Assist with check in and check outs.

Assist in coordination and stocking of donated items to include food, books, and any items brought to house.

Assist maintenance in completing work orders.

Assisting with house tours and informational visits for incoming guests. Assist families in getting resources needed to assist them in their time of need.

Supervise and oversee youth volunteer & staffed projects assigned by the Fisher House Manger and Program, to include teen volunteers for summer program.

Target

Riverview Florida

07/2015-10/2015

Cashier

Providing customers with fast, friendly, accurate check out experience. Working in apparel keeping clothes neat and in place on sales floor. First level escalation for customer issues and assist in the supervision, coaching and training of other Front-End Associates by participating in the training of new Cashiers

VA Medical Center

Cincinnati Ohio

08/2012 - 10/2014

Dental Assistant

Duties, Accomplishments and Related Skills:

Assist the dentist in all aspects of patient care, Passing instruments and materials to and from the dentist.

Aid in the training of trainee dental assistants and students.

Verifying Veteran eligibility for VA healthcare benefits as well as receiving and scheduling patients for treatment utilizing the CPRS System/VISTA.

Obtains and record related medical history of patient and route patient for medical tests and services when required.

Schedule follow up appointments to assess Veteran’s dental progress and assist in navigating obstacles or challenges. Guide Veterans to learn about available support tools in the VA and the community that assist in attainment of goals.

Assist management in developing and updating informational bulletins, brochure and other educational information for the veterans.

Participate in outreach programs for veterans to include dental eligibility

Develops treatment plans for Veterans focused on behavioral interventions based on dental knowledge and research that improve quality of life and reduce risk for chronic disease, or that reverse or slow progression of chronic disease.

Coordinates with others healthcare services on the Veteran's health to ensure optimal patient care.

Reviews current health behaviors and develops customized treatment plans with Veterans.

Assist management in recording and disseminating information to the veterans. Chart examination and treatment information to patients' record in CPRS System/.

Take preliminary impressions for study models, removes sutures, places and removes rubber dams, perio-packs, matrix bands, and wedges. Instruct patients in proper dental techniques, care of appliances, and causes of dental decay. Operate digital X-ray equipment to take intra and extra-oral radiographs. Retrieve digital images and/or develop and finishes film.

Maintain dental equipment in a clean and operative condition, properly storing and maintaining adequate levels of supplies.

Ordering & management of dental supplies and utilizing the supply ordering system in VISTA.

Completed work orders and identified deficiencies with the department, equipment, furnishings, tools and material

AFGE Union Steward 2012-2014: Responsible for handling grievances, resolving disputes, and overseeing the implementation of the terms of the collective-bargaining agreement for VA Hospital employees, from employees to supervisors as well as physicians.

BLS Certified: 2012

Leadership Development Institute: Alumni Graduate April 2014

Supervisor: Elizabeth Walsh DMD

US Dental Command (Martin Army Hospital)

Martin Amy Hospital

Fort Benning Georgia

Office Automated Clerk

Duties, Accomplishments and Related Skills:

Maintains the operation of all administrative activities of Oral Surgery Clinic.

Provides coordinated care process and procedures for inter-facility patient consultations and transfers determination of active duty soldiers and release of patient records.

Consolidate, organize and review materials; research historical files and reports for proper documentation and background information and prepare and/or verify the accuracy of statistical data for reporting requirements.

Scheduling and confirming appointments, receiving and seating patients in the treatment area, keeping treatment records, maintains patient files, correspondence, work schedules, manage supervisor calendar, make travel arraignments.

Maintains statistics on $50,000 budget for preparation of reports.

Serves as the Supply Control Officer, purchase all dental, medical and office supplies needed.

Completed physical inventories, use of Automated Engineering Management System/Medical Equipment Reporting system database, manage equipment turn-in and disposal package utilizing material handling equipment.

Catalog non-expendable/expendable equipment and assign Category Stock numbers in accordance with regulations. Handle incoming shipment receipts, receive medical supplies from warehouse.

Report discrepancy, overages or shortages to supervisor.

Itemize medical supplies by bar code or stock number. As the authorized Government Credit Card holder, assisted in market researching to order dental/medical and office supplies from hospital warehouse and third party vendors.

Prepared weekly and monthly reports for monthly supply budget. Assists as a timekeeper; Initiates and maintains Standard Operating Procedures (SOPs), office automation software (word processing, spreadsheet, and databases) to prepare reports, correspondence and spreadsheets; retrieving, manipulating and sorting electronic data; preparing, editing and formatting complex documents and reports; updating and maintaining automated information systems.

Assist higher level professional staff in conducting management reviews and organizational analysis.

Supervisor: SGT Stephen Canales

Humana

Cincinnati Ohio

Call Center Customer Service Rep.

Duties, Accomplishments and Related Skills:

Review current retail pharmacy claimant files to identify home delivery candidates for the mail order pharmacy program

Complete outbound phone calls to potential customers to explain the prescription home delivery service

Respond to inbound inquiries as a follow up to outbound phone calls, continuing to answer questions in support of the sale of the mail order pharmacy program

Close the sale while using consultative sales skills to promote program features and benefits, cost, and next step processes

Complete enrollment order entry process by documenting all required information in the appropriate software and preparing the necessary follow-up internal & external communication

Deliver all information and questions in a positive, conversational and compassionate manner to facilitate developing a relationship with the provider, while providing the best customer service experience possible

Meet the performance goals established for the position in the areas of: sales, efficiency, quality, customer satisfaction, and attendance took phone calls to place orders for mail order prescriptions.

US Army

Field Hospital

Fort Polk Louisiana

08/2006 - 01/2007

Dental Assistant

Duties, Accomplishments and Related Skills:

Worked as a dental assistant as well as an administrative assistant in field hospital unit.

Assisted supervisor in administrative duties. Assisted in personnel readiness management, personnel accountability and strength reporting, replacement management, personnel information management, and essential personnel services.

Analyze all data trends and problems. Point of contact responsible for managing the administrative support of permanent party soldiers, and civilians. To include military personnel actions, military finance actions, military awards, military evaluations, PERSTEMPO, strength reporting, and leaves.

Hamilton County Sheriff Department

Cincinnati Ohio

10/2001-03/2003

Deputy Sheriff

Oversee inmates during meals visits recreation telephone calls and shower time.

Write daily reports to help further treatment strategies and diagnostic efforts.

Apprehend escapees safely while following proper techniques.

Sign in all visitors and completed appropriate visitation log forms.

Receive property from incoming inmates provide receipts and inspect for contraband

US Army

Columbus Georgia

07/1993 - 09/1999

Dental/Admin Assistant

Duties, Accomplishments and Related Skills:

Worked as a dental assistant/administrative assistant for higher up supervisors.

Did civilian pay for over 25 employees, supervised over 25 employees when higher echelons were not available.

Scheduled and confirmed appointments.

Worked in dental supply, ordering supplies for the clinic and physicians.

Maintaining inventory in supply area. Made sure items had correct stock numbers or bar codes to match inventory receipts. Provided support that affected Soldiers’/civilian's overall welfare and well-being while assisting leaders with keeping Soldiers combat-ready and effective.

Assisted on all human resource support matters, had oversight of all strength management and strength distribution actions, postal and personnel accountability support, and maintained emergency notification data. (All while stationed in Korea).

Education:

Everest University-5/2016

Major: Massage Therapy

DeVry University-05/2014

Major: Healthcare Management

Winton Woods High School-05/1993

Diploma

Job Related Training:

Government Credit Card Certification 2009/2022

Affiliations:

Unit Practice Council Committee (Cincinnati VA Medical Center) - Record Keeper

Leadership Development Institute ALUMNI - Graduate

AFGE Union - Union Steward

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