Center Representative Call

Brown <*****.*****@*******.***>

Sent: Thursday, January 22, 2015 12:37 PM

To: Janel Brown <*****.*****@*******.***>

Subject:

Objective: To obtain a position that will utilize my knowledge and experience with customer service, money handling, capability of tackling challenging assignments and my excellent leadership skills.

Work History:

KRA/Department of Social Services 7/14-Current

Supervisor: Monica Sweet-Bey

Clerical Support

· Collect and log client folders

· File and organize office records and state documents

· Scan documents for various caseworkers

· Assist supervisor and caseworkers as needed

Symphony Placement 1/14-6/14

Recruiter: Forrest Little 410-***-****

Call center Representative

· Answered incoming calls and enrolled clients in Medical Assistance

· Helped Clients find doctors and Health Insurance place that best suited their needs

· Made outbound calls reminding clients of their deadlines to enroll

· Documented any discrepancies or problems with client cases and turned them in to a supervisor

Aldi's 8/09-6/13

Supervisor: Marion Smith 410-***-****

Cashier

· Was responsible for replenishing and tracking inventory on grocery list

· Answered customer questions and checked them out at the register

· Unloaded 28 pallets of grocery 5 times a week

Sheraton Baltimore City Center 11/04-2/08

Manager: Kristin Hurtt 410-***-****

Rooms Control Supervisor

· Oversaw day to day operations for in-house reservations department

· Assisted Sales and Marketing with room blocks and rates for large groups and preparing rooms for arrival

· Collected payments in the form or cash, check or credit cards for room blocks and events

Education: High School Diploma

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