Service Agent Customer
Resume:
SHARON GRIEGO
CONTACT
*********@*****.***
SUMMARY
Professional with excellent time management skills and ability to multitask while working within deadlines and time constraints. 21 years of diverse work experience including communications, customer service, and hospitality. Currently a Workman’s Comp Specialist at the New Mexico’s Self-Insurer’s Fund.
ACHIEVEMENTS
New Mexico Self Insurance Fund
Successfully handled 100% of the
workman’s compensation billing
New Mexico Municipal League
Supported municipal officials with
all aspects of trainings and
certifications
PROFESSIONAL EXPERIENCE
New Mexico Self Insurer’s Fund, Santa Fe, NM (2001-present)
● Workman’s Comp Specialist
o Oversee all communication channels
o Coordinate claims with adjusters
o Monitor and encrypt sensitive information
● Liability Specialist
o Maintain and organize liability claims
o Manage communication with attorneys, investigators, adjusters, and claimants
New Mexico Municipal League, Santa Fe, NM (2001-2016)
● Professional Staff Assistant
o Provided technical support for the Support Services Division o Performed both reception and complex clerical duties o Expedited communications for members, affiliates, and the public Eye Care for New Mexico, Espanola, NM (1998-2000)
● Customer Service Agent
o Executed a myriad of various complex clerical and service duties o Maintain patient charts and balance sheets
Camel Rock Casino, Tesuque, NM (1996-1998)
● Hostess/Server
o Delivered notable customer service
o Balanced the daily cash flow
STRENGTHS
Verbal and Written Communication
Integrative Collaboration
Adaptable and Versatile
Microsoft Office Suite
Project Management
Time Management
Dedication/Loyalty
Customer Service
Multi-tasking
Efficiency
Creativity
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