Call Center Customer Service

Location:

Fruitport, MI

Salary:

Posted:

March 08, 2023

Contact this candidate

Resume:

Alisha Elema

**** **** **** ** • Fruitport, MI **415 • Cell: 616-***-**** • *************@*****.***

Job Objective

I am currently a Senior Cook/Relief Lead in the Nutrition Services Department constantly learning and updating my knowledge on patient care and menu planning. I have updated knowledge on new computer software and social skills. I am well organized with the ability to multitask and communicate effectively with duties throughout the workday. I am patient and willing to grow and develop new skills throughout my career. I work directly with customers assisting with complaints, special request and answering questions or concerns. I have a great work ethic and will always look for more work to do. I am a team player while also able to work independently.

Experience

July 2018-Current

Position: Senior Cook/ Relief Sous Chef

City: Grand Rapids MI, Butterworth Hospital

Summary: this role is the backbone of the kitchen. I step in when there are shortages, or tasks that need to be accomplished. I work on special projects that help improve the department and staff needs. I have learned a lot in this role such as, API scheduling, performance feedbacks, interviewing, patient diets and menus, customer service, menu planning, cross training in all areas, staffing support, product inventory, and developing job routines. This position has gave me multiple skills and helped shape me into a leader and role model for the department.

October 2016- July 2018:

Position: Bread Baker

City: Grand Rapids Michigan, Field and Fire Bakery

Summary: I worked as a Bread baker where we mixed most of the dough by hand, folded, and shaped the dough for baking. We took pride in our product to shape and produce high quality bread that is consistent and full of flavor. I reached out and asked for more responsibility, they offered to have me mill our own flour, and take up bread delivery driving on the weekends as we did not have a person for that role.

June 2017-February 2017

Position: Cake Decorator

City: Frisco Texas, Celebrity Café & Bakery

Summary: I completed my internship at this bakery, where I learned how to create and design cookies, and cakes for retail and order purchasing. I learned how to inventory, budget, and process orders through the store manager. With her guidance I learned how to mange employees, build orders, and think outside the box when it came to specialty designs for products.

March 2014-March 2022

Position: Wheeled Vehicle Staff Sergeant Inspector

City: Greenville, Army National Guard

Summary: I oversaw 22 soldiers, who replaced parts on vehicles, inspected faults, placed work orders, and ordered parts for missing, broken and service items on vehicles. I inspected their work and finalized paperwork that help get our equipment mission ready.

June 2012-October 2016:

Position: Crew Trainer

City: Cedar Springs, MI McDonald’s

Summary: I worked as a crew trainer for new employees. I would teach them new positions and get them comfortable and confident working with customers. As a crew trainer it is our job to help guide the new employees through their success in the company. I was crossed trained in every position to allow flexibility, knowledge and experience that helped create my training abilities. I quickly became the go to trainer for new employees.

Projects

Hospital @ Home:

This project is a program for patients to receive meals at home to ensure healthy eating while being monitored at home. I helped create the layout of how the food would be placed in the box by having an example of each and taking a photo to help keep consistency and create an easy training guide. I created a prep list for each task that would have to be included in different work stations every day prep work. I also put together a binder that has all the recipes and how to guide to ensure items are properly cooked placed in containers, labeled and dated properly.

Job Routines:

I shared this task with my supervisor. We went through every job description and updated each routine that has changed, updated, and or was eliminated and combined with other positions. The purpose of these written routines is to help employees understand the expectations and everyday tasks that are assigned to that position. The routines are written in a time slotted format to help guide the employee on what they are supposed to be doing throughout each workday.

Room Service Refresh:

This is a huge group project that higher management is collaborating and finalizing an updated menu for patients to help give them more options and healthy choices. My reasonability for this project is to task out each prep item to specific jobs, by organizing and developing prep list for each position. I use the old job descriptions to help guide me in divvying out each task and prep work. I am also in charge of setting up the coolers, hotwells, and cooking stations to ensure that each food item has its own place and the placement of those items flows properly with meal service.

Transition to Barcodes:

I have been tasked out to transition our old labels from just stating the product name, allergens, and price, to also including a barcode that will reflect what the item is when it is scanned. Each item has to have specific barcode number that reflects the price of the item. We have created a spread sheet to keep track of each price and generic product that is being sold. This will help identify how much was sold of each product so when we pull reports we know exactly how many salads were sold that day due to one barcode reflecting each product.

Learning

I am currently on the path of Career Developing, what I am learning:

Product Inventory/Invoice analysis

API edits and Scheduling

Administrating Documentation (Excel, Powerpoint, Outlook, Whiteboard, Onenote, Teams)

Call Center/Customer Service

Performance Feedbacks/Corrective actions

Interviewing for new Hires

References

Education

Personal References:

Veronica Ballard: Spectrum Health Nutrition Services Supervisor