Center Agent Call
Resume:
Irish Ryan
Experienced ** years working in local Healthcare
San Jose, CA 95127
***********@*****.***
Seeking a fulltime position that will allow me to utilize my skills to the best of my ability. Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Family Home Provider
Go Kids Inc - San Jose, CA
May 2021 to Present
Provide support to 2 children under the age three, assist with activities of daily living, prepare meals, read books, outings to the park. Provide a clean and safe environment. follow a routine Nap time and lots of play time. teach children to share and to be kind to others, sing songs, finger paint. Production Associate
Cepheid, INC - Sunnyvale, CA
September 2019 to January 2022
Medical device assembly, clean room, dry room, adhere to SOPs. Open and close Batch, worked close with Engineers to maintain steady production flow. Team Leader attitude, clear documentation into DHR. Quality inspection. Kitting & Packaging.
Fulfilment Associate
Nordstroms, Valley Fair Mall - San Jose, CA
November 2017 to August 2019
Completing after hours online orders using hand scanner. fast paced, attention to detail. processing and ready to be shipped. position requires one to work independent with little supervision. Clinical Resource Coordinator/Medical Assistant
San Jose Medical Group - San Jose, CA
October 2004 to June 2008
Obtain authorization for Specialty Departments Appointments, Medical Procedures. Gathered chart notes, Labs, x-ray results and submit to Utilization review. Proficient in ICD 9 and CPT coding. Worked closely with Physician's and families to provide overall best quality of care. Obtained vital signs, Obtained throat cultures, urine analysis Performed Electrocardiogram Test,( Lead placement only) Administered Immunizations, Vaccines as ordered.
Call Center Agent/ Lead Generator
Providian Financial - Oakland, CA
February 1997 to April 2003
Large volume inbound call center, Make Credit Card Payments, Extend Line of Credit, Explain monthly CC statements, Provided superior Customer Service and Product Knowledge, ability to handle intense moments of outrage from callers, high level of calmness along with the ability to listen, hear the members needs and resolve the issue while maintaining the history of the account. Skills
• Medical documentation (10+ years)
• EMR systems (6 years)
• Vital signs
• Nursing home experience
• CPT coding (6 years)
• ICD-9 (6 years)
• Basic life support (10+ years)
Certifications and Licenses
Medical Assisting
November 2004 to Present
Accredited Postsecondary Institution
Silicon Valley College
San Jose, CA
Additional Information
Volunteer, Alexian Brothers Hospital
San Jose, CA
Information & Assistance
Patients Relations
Provided limited direct patient care
Read to patients when requested
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