QA tech Customer Service Clerk

LC

LOURETTA COLLINS

***************@*****.*** 903-***-**** Tyler, TX 75702

Results-driven Quality Control Inspector touting 15 years of experience examining manufactured products to detect deviations and defects. Dynamic collaborator well-versed in reading and interpreting blueprints and specifications and monitoring overall operations. Familiar with quality testing machines and methods. 2008 / 2010 Tyler Junior College

A D In Health And Science

SKILL HIGHLIGHTS

Customer service, a/c repairs, sorting and organizing parts, identify all defects, and problem

Solving. record all inquiries, request and verify all deviations.

Blue print, basic excel, customer service, sales

Basic hvac

Inspection procedures

Sampling protocols

Production experience

Safety procedures

Inspection documentation

Schematic understanding

Quality control

Issue escalation

Training and mentorship

Reporting and analysis

Reporting and documentation

Product testing

Maintenance & repair

Planning & organizing

Problem resolution

Teambuilding

Supervision & leadership

PPE use

Organizational skills

Analytical

John Soules Foods Tyler, TX

QA Inspector

10/2021 - Current

Monitoring temps, observing all products for foriegn materials. Measuring product size. Weighing products. Recording temps in cooler and freezers. Enforce a clean environment. Monitor and process GMPs and SSOPs. Document and record all processes and input them into the computer. Report all deficiencies immediately to QA management. Perform designated swabs during and at the end of shift.

Record and report all safety issues.

Perform ASC testing hourly record and report any inconsistency to QA management.

Observe for malfunctioning of machinery, (loose parts, missing parts, and unusual sounds) At this point we stop production call maintenance and QA management.

Adhered to safety protocols to minimize equipment damage and avoid injuries.

Wrote detailed reports outlining performance, quality and defect rates. Assessed materials, parts and products for conformance with quality control requirements and production specifications. Completed non-destructive tests and conducted continuous inspections. Used specialized tools to take precise measurements of various aspects of Summary

Skills

Experience

samples.

Documented nonconformities and recommended techniques for prompt resolution.

Examined products and materials for defects or deviations to remove or discard non-conforming items.

Sorted finished products into piles depending on quality statuses. Designed and followed detailed inspection schedules. Trane Technologies Tyler, TX

QA Inspector

04/1999 - 08/2021

Assessed materials, parts and products for conformance with quality control requirements and production specifications. Trained newly hired employees by explaining company procedures, job duties and performance expectations.

Wrote detailed reports outlining performance, quality and defect rates. Completed non-destructive tests and conducted continuous inspections. Inspected and repaired products to meet project expectations. Documented nonconformities and recommended techniques for prompt resolution.

Consulted with engineers to resolve quality, production and efficiency problems.

Examined products and materials for defects or deviations to remove or discard non-conforming items.

Oversaw proper tagging and identification of parts and components, enabling rejected or non-repairable parts to be properly marked, quarantined and rendered unusable.

Analyzed plans, specifications and blueprints to understand product requirements.

Reviewed drawings and blueprints to complete inspection at appropriate levels.

Recommended improvement measures to production process to meet quality control standards.

Inspected [Product] during and after manufacturing. Reported repeat issues to supervisors and diagnosed source. Researched specifications for [Product] to ensure final quality. Designed and followed detailed inspection schedules. Lowes Home Improvement Tx

Customer Service Clerk

04/1995 - 09/2000

Responded to customer questions about products and services. Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Greeted customers upon entrance and handled cash and credit transactions.

Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.

Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.

Maintained front check out area to keep traffic flows running smoothly and efficiently.

Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products. Verified order information against system data to prevent errors. Documented customer orders, processed payments and coordinated speedy preparation of [Type] items.

Directed visitors to correct personnel to handle individual concerns. Supervised and motivated customer service teams to maximize business performance.

Managed efficient front office operations serving over [Number] customers per day.

Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.

Used [Software] and [Software] to update customer account information. Us Postal Services Winona, Tx

Automation Clerk

10/1997 - 04/1999

Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.

Ut Health Center Tyler Tx

Food Service/ Medical Records Clerk

03/1992 - 04/1996

Audit and verify all specs a/c and heating units on an assembly line Audit units on the chosen assembly line

Enforce standard work

Ensure all specs for each unit

Perform cash outs and cash ins

Do special sales orders

Returns and code 3 services

Credit card payments

Assist customers with item locations

Zone areas where needed

Perform cash in and cash outs

Process special sales orders

Help with returns and code 3's

Accept credit card payments

Help customers locate certain items in the store

Close out registers

Do cash pulls from registers

Restock end caps as needed

Zone areas

Accept credit card payments, process special order sales Do returns and sales

Assist with code 3's

Zone as needed

Sort mail.

Gathered ingredients and cleaned and cut food items to prep recipes. Stored perishable food items in freezer or refrigerator to protect from spoilage.

Followed recipes and customer requests to prepare meals. Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.

Set up, restocked and cleaned dining areas.

Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.

Maintained professional demeanor during interactions with customers and co-workers.

Operated cash register to process cash, check and credit card transactions. Performed variety of duties related to food service. Prepared foods depending on menu created by chef for each meal. Created food items following substitutions for dietary needs, food allergies and preferences.

Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.

Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.

Documented service, sanitation and meal delivery time for residents. Followed food safety regulations pertaining to sanitation, food handling and storage.

Reviewed current menu to create specific foods.

Cashier/stocker Dish washer first, then salad person, then moved to the grill Cashier check out all customer who came to eat

Then medical records

Washed and sanitized all dishes as well as the kitchen and dining area Prepped and prepared salads for guest

Worked the register in dining area.

Medical records we filed and pulled patients charts for clinic visits and urgent care

Updated all charts before filing

Prepared h&p's for patients who was scheduled for surgeries and out patient procedures.

Tyler Junior College Tyler, TX

Some College (No Degree) in Health And Science

Education and Training

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