Desk Clerk Customer Service

BRIAN K. NEAL

*** ******* ** ***********, ***** *5116 · 214-***-****

******.***@*****.***

Objective

Seeking a career position within a company, to further my professional career development and utilize my versatile skills and diverse experience to meet the company’s goal and objectives. Education

June 1998

Business Management, Brookhaven College Farmers Branch TX June 2007-January 2008

Tech Skills MCSA Dallas, TX

Skills & Abilities

A Certified IT TECH Comp TIA certified Comp006403125 11/2007 Experience

CREW LEADER CITY OF DALLAS WASTE COLLECTION, DALLAS, TX 02/2008-PRESENT

• Operate pressure machine trucks and camera trucks.

• Performed preventive cleaning of 4000+sanitary sewer.

• Prepared paperwork, completed reading and interpreting GRS Maps.

• Operates various pumps, assist north and south repair crews and Emergency Response crews.

• Ensure safety while on job sites, assist with customer service to city civilians regarding inquiries of sewer systems, treatment plants, televising and lacing of lines. LEVEL I/II HELP DESK CLERK DRS BELCAN CORP, DALLAS, TX 12/2005 TO 02/2007

• Responsible for supporting company's end-users with all computer and networking issues.

• Assist with maintenance and support for printers and network printers.

• Assist with new hire pagers and replacements. Issues loaner laptops for end-users for travel offsite with VP capabilities.

• Provide assistance with all lock-outs password resets, connectivity, resetting printer spools, while using Active Directory.

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DESKTOP SOLUTIONS SUPPORT JC PENNY CORP/SPHERION, PLANO, TX 2/2002 TO 02/2005

• Assisted 6 departments with tracking, computer hardware company wide.

• Assisted client managers with desktops and laptop replacements.

• Responsible for imaging desktops and laptops for deployment. LEAD SENIOR COLLECTIONS/ACCOUNT RECEIVABLE UPS/SPHERION, CARROLLTON, TX 5/1999 TO 02/2002

• Preformed inbound /outbound calls.

• Operate computers programmed with accounting software to record, store, and analyze information.

• Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.

• Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents.

• Working with the collections department to review accounts, client payments, credit history, and develop new or better repayment terms.

• Reconcile or note and report discrepancies found in records.

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