Executive Assistant Scrum Master
Resume:
Luz Dubon
Sales, customer service and technology driven.
********@*****.***
EDUCATION
University of Alberta —
Software Product
Management 2021
● Understand and represent the user's needs.
● Monitor the market and develop analyses.
● Execute and define a vision for a product.
● Work with the stakeholders around the vision for the product. PMI— Scrum Master
2022
● Lead the team in using Agile methodology and scrum practices
● Support the development team to achieve customer satisfaction and goals.
● Resolve conflicts and issues that occur.
● Support the product owner and provide education where needed.
SKILLS
Facilitate meetings (daily scrum, sprint
planning, sprint demo and
retrospective)
Conflict resolutions
Forecasting
Team Leader
Technology
Attention to Detail
Communication
Coordination
Multi-tasking
Organizational Skills
Problem Solving
Resourcefulness
Time Management
LANGUAGES
Spanish
EXPERIENCE
Abacus Insights, Boston, MA — Executive Assistant
Feb 2019 - PRESENT
Organize and perform daily stand-up meetings.
Update activities in a management tracking tool.
Lead biweekly sprint planning.
Facilitate and write Jira tickets.
Work with the product and engineering teams to update the road map as necessary.
Track program risks and resolutions.1
Manage 5 of the executive’s calendars and correspondence. Information preparation and representing the executive to others. Handle confidential information and communications. Provide subject matter expertise to Human Resources. Coordinate all details for employee meetings.
Onboarding/Set up new hires with building access.
Communicate with the building engineering and security teams in regards to employee or facility endeavors.
Assist with various projects throughout the company; including software and technical implementations.
Establish a line of communication with venues, restaurants and various businesses on behalf of the company.
Tufts Medical Center Floating Children’s Hospital, Boston,MA— Executive Assistant
2016 - 2019
Information preparation and representing the executive to others. Handle confidential information and communications. Responsible for accommodating the executive when travel is needed. Serve as a point of contact in person and via phone and email. Adjust the doctor's calendar accordingly.
Submit insurance documentation and referrals.
Perform clerical duties for the Pediatric department. Act as inhouse interpreter for Spanish speaking patients. Ensure that the waiting area is kept in a safe and welcoming state. Complex Care Patient liaison.
Perform patient billing duties for the department. Sephora, Peabody, MA — Store Director
2014-2017
Educated the team on new product launches and make-up techniques. Responsible for organizing events and reaching and surpassing personal and company sales goals.
Performed managerial duties to market and sell the product line to new and returning clients.
Maintained and exceeded required sales goals.
Responsible for hiring potential candidates and if need be, terminating them.
Lord & Taylor, Salem, NH— Chanel Counter Manager
2012-2014
Served customers with their cosmetic and skin care needs via telephone, email and hands on.
Performed managerial duties to market and sell the product line to new and returning clients.
Maintained and exceeded required sales goals for the product line and host company.
Maintain Chanel to its highest standards by showcasing and displaying their products.
Responsible for hiring and dismissing employees.
Nordstrom, Peabody, MA — Assistant Manager
2008-2012
Served customers with their cosmetic and skin care needs via telephone, email and hands on.
Maintained and exceeded required sales goals for the product line and host company.
Participated in the Clarins International Training Program. Responsible for hiring and dismissing employees.
Maintain the Clarins brand to its highest standards by showcasing and displaying their products.
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