Desktop Analyst Graphic Designer

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PERRY ANTHONY FACIANA

Peoria, AZ ****3

********@***.*** • 602-***-**** • linkedin.com/in/perry-faciana-2b048b28 MAC & PC Desktop Analyst

Highly analytical professional with extensive experience in systems installation and troubleshooting AREAS OF EXPERTISE

• Instrumental in streamlining process, increasing efficiency, and providing technology-based solutions to enhance productivity and project management.

• Exceptional collaborator; consistently recognized for customer service excellence in vital technical support role.

• Recognized for precise project planning with goal-oriented approach and demonstrated success excelling in dynamic, fast-paced environments requiring keen attention to detail.

• Highly-proficient in MAC technologies; served as only Mac Technician for Fullscript US and Lead Mac Tech for Gannett in the Western US.

• Credited for developing and maintaining Mac system administration processes for internal and external users to mitigate risk.

• Proficient in End User Desktop Replacement (EUDR) for both Mac and PC; adept at quickly mastering diverse technologies and earned outstanding Gannett recognition for Most Productive Technician in time-sensitive rollout projects, project lead. Professional Experience

Fullscript, Scottsdale, AZ • January 2020 – To Date IT Administrator 1

Accepted a full-time position. I’m currently responsible for the Asana project management for desktop set-up and support for a Macintosh heavy company. IT support incudes enhanced data transfer and imaging/re-imaging of both Macintosh and PC computers. Developed inventory control and record keeping. Biggest challenge was with Covid-19 to convert company to a fulltime remote environment. My resourcefulness and experience is a valuable tool. Key Achievements:

§ Master new processes quickly and efficiently. Developing equipment inventory control and implemented Asana project management process and procedures.

§ Supporting end users with desktop replacement, troubleshooting & software installation. Plexus World Wide - Inc, Phoenix, AZ • June 2019 – To Date (90 - 180 Day Contract Position) IT Administrator 1, IT Help Desk Services

Accepted contract position with Plexus with the desire to make it a full-time position. I’m currently assisting with help desk and trouble-shooting both mac and pc computer issues. Key Achievements:

§ Master new processes quickly and efficiently.

§ Supporting end users with desktop replacement, troubleshooting & software installation. PERRY ANTHONY FACIANA

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The Arizona Republic Newspapers – Gannet-Inc, Phoenix, AZ • August 1998 - January 2019 Associate Analyst II, IT Lead Help Desk Services

Held accountability for IT support projects to enhance data transfer efficiency and imaging/re-imaging of both Macintosh and PC computers. My primary role was managing all aspect of Macintosh support from set-up, troubleshooting and inventory control. Supervised network issues, configured operating systems, and utilized remote desktop connections to provide immediate support. Key Achievements:

§ Skillfully transformed data transfer by deploying imaging solutions both on site and remotely.

§ Conceptualized, designed, and implemented strategic end user desktop replacement strategy. The Arizona Republic Newspapers – Gannet-Inc, Phoenix, AZ • August 1998 - January 2019 Graphic Design Specialist/Lead Artist, Advertising Department Worked as graphic designer for major sales team to enhance productivity. Supervised coordination with staff artists and facilitated process of development of printers and photographers as well as creative development of spec ads.

Key Achievements:

§ Established reputation for resourcefulness; leveraged comprehensive PC and MAC expertise to problem solve issues.

§ Exhibited versatility serving in multiple roles concurrently; earned recognition for creative skills and excelling in ever-changing operations setting.

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Additional experience as:

PetSmart, Phoenix, AZ • February 1991 - August 1998 Assistant Advertising Director/Merchandising - Store Presentation Project Manager Smitty's Food Stores/Fry’s Food Stores, Phoenix AZ • November 1983 – February 1991 Advertising /Marketing Specialist

Professional Photographer, Phoenix, AZ • 1991-to date Education and Credentials

Northern Arizona University, Flagstaff, AZ

Bachelor of Fine Arts in Graphic Design/Illustration

— Certifications —

Macintosh Certified Apple Technician

— Technical Proficiencies —

MacOS, Windows, Adobe Creative Suite, Jamf Pro System, Active Directory, Microsoft Office, Asana

— Volunteer Leadership —

Lead Photographer Arizona Children’s Heart Gallery – Supporting Foster Children (2012- to date)

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