Service Representative Sales Associate
Resume:
Rekeisha Williams
******@*****.***
WORK EXPERIENCE:
Customer Service Representative (CSR)
Act Today - Garland, TX January 2020 to February 2023
Communicated with callers over phone
Efficiently assist callers by asking scripted questions to ensure first call resolution
Follow call requirements so that reviews are scored with greater quality
Provide accurate, valid and complete information from the resources provided
Claim Investigation and decisioning fraudulent transactions made through financial institutions
Reaching information with tools to pay or deny claims
Sales Associate
Victoria's Secret Pink - Garland, TX November 2018 to December 2029
Doing Outbound calls.
Provide friendly customer service to all customers, shipping and receiving, cashier, stocking and replenishing retail.
Security Officer
US SECURITIES ASSOCIATES - Irving, TX September 2015 to September 2018
Provide safety to staff and clients at doctor's office.
Bus Driver
gpisd - Grand Prairie, TX December 2014 to September 2015
Safely transport students and teachers to field trips and school functions
CSR - Customer Service Representative
Williams Sanoma - The Colony, TX August 2011 to January 2012
Communicated with callers over phone
Efficiently assist callers by asking scripted questions to ensure first call resolution
Follow call requirements so that reviews are scored with greater quality
Starting and retaining accounts,
Providing product information to customers, order & delivery status, process payments and orders
Up sale on all accounts.
EDUCATION:
Associate in Basic
Northeastern State University - Tahlequah, OK
May 1996 to December 1998
High school in Required
Tulsa McLain High - Tulsa, OK
September 1993 to May 1996
SKILLS:
Microsoft words, windows 7-10, word perfect, Microsoft office, excell (10+ years)
Customer Service
Crew Member
CERTIFICATION & LICENSE:
CDL Class B
September 2011 to September 2020
Cosmetology license
May 1999 to May 2020
Security Guard
September 2015 to September 2020
HTS
May 2008 to May 2022
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