Administrative Assistant Call Center

**** ******* **** *****, #****, Naples, Florida **112

717-***-**** ~~~ ******@*****.***

Professional Experience & Assets

Moorings Park, Inc., Naples, Florida 2/2022 ~ Present Benefits Specialist, Human Resources

- Section 125, Self-funded Benefits Enrollment: Coordinate over a dozen plan implementations and renewals with vendors, execute plan setups in ADP Workforce Now, manage open enrollment for over 500 partners and enrollments for new hires, oversee wellness rewards program, ERISA compliance, ACA eligibility measuring and reporting

- Accounts Payable: Approve and submit monthly vendor invoices and weekly cash disbursements for self-funded benefits plans

- FMLA, disability, and ADA: Supervise absence approvals and accommodation in compliance with FMLA and ADA regulations

- 403(b) retirement plan: Oversee enrollment, employee and employer matching contributions, distribute investments information

Wholesale Cabinets, LLC, Naples, Florida 2/2021 ~ 2/2022 Executive Assistant to the CEO

- Accounting: Reconciled monthly gross sales and taxes with Tax Jar, filed state sales and use tax in 30+ states

- Logistics: Instituted the scheduling of shipments nationwide, processed damage claims and freight disputes

- Recruiting: Reviewed thousands of applications, conducted preliminary interviews and vetted candidates for various roles

- Sales: Organized showroom and assisted customers as an opener to pass leads to designers to close sales

Buhrig Funeral Home & Crematory, Ltd., Mechanicsburg, Pennsylvania 1/2014 ~ 06/2022 Family Care Coordinator/Memorialist

- Worked primarily with the owner/lead funeral director in a high-stress, demanding environment to extend compassionate, complete care to client families: assessed and surpassed clients’ needs, designed memorials, consistently met deadlines, composed a proprietary resource guide, performed Notary Public services, processed irrevocable trust and life insurance applications, liaised with allied professionals with respect to estates, grief counseling, finances, and life insurance

- Orchestrated presentations and events to generate leads and gain exposure in target markets

- Thoroughly edited all print drafts for services, newspaper and online publishing, and legal documents

QM Services, Inc., Camp Hill, Pennsylvania 9/2016 ~ 2/2020 Director of Enrollment Services

- Supervised call center representatives, while also answering phones, during periods of 100+ calls per day

- Afforded optimum customer service regarding health insurance options, via telephone and e-mail

- Licensed agent in life, annuities and health insurance in Pennsylvania, Maryland, and Virginia

- Administered university student health insurance enrollment/waiver programs to over 20,000 students, annually

- Crafted extensive, call-to-action communication campaigns, utilizing paper and electronic mailing

- Collaborated with insurance carriers and key university personnel in student billing and health services to reconcile enrollments in the university-sponsored health insurance plans

- Provided integral assistance in constructing a web platform for online enrollment and waiver process

Roberts & Meck, Inc., Mechanicsburg, Pennsylvania 9/2006 ~ 12/2013 Executive Administrative Assistant/Customer Relations/Marketing

- Supported executive staff, sales force and customer relations with public and private school administrators; evaluated bid specifications, facilitated purchase orders and delivery of school furnishings to hundreds of school districts in 60 counties throughout Pennsylvania

- Demonstrated excellent verbal and written communication skills in professional correspondence and collateral

- Maintained detailed administrative and accounting records (Quickbooks)

Little Theatre of Mechanicsburg, Mechanicsburg, Pennsylvania 3/2004 ~ 12/2007 Executive Director

- Oversaw all operations and productions: selected plays and directors; scheduled auditions, performances, and events; created brochures and programs; adhered to print and production deadlines; implemented strategic planning; spearheaded lucrative fund-raising and marketing campaigns; authored grant applications; secured planned estate gifts; instituted responsible fiscal management and healthy cash flow; innovated visionary concepts to entice members, volunteers, and donors to sustain and grow financial and volunteer support; obtained performance rights and scripts; and supervised over 20 board members, 200 volunteers, and box office staff; and treasury accounting with Quickbooks

- Served as a dedicated volunteer for 13 years; fostered development and the need for an executive director

- Fervently advocated for community theatre and arts groups through public appearances and workshops

- Contributed to and proofread published books on community theatre management and producing and promoting original plays

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Erica Hallett

Professional Experience & Assets (cont.)

Pennsylvania Jewelers Association, Harrisburg, Pennsylvania 2001 ~ 2004 Event Planner

- Organized four annual state conventions: coordinated with convention venues, trade show installers, and armed security services to ensure the protection of vendors and merchandise; promoted and tracked attendee registration; booked accommodations; and devised travel itineraries for seminar presenters Education

Pennsylvania State University 1993

Completed coursework to attain Bachelor of Humanities, English/Literature

Lock Haven University and The Center for Legal Studies 2013 Completed online coursework to attain Paralegal Certificate

Proficient in Microsoft Office Suite, Google Suite; Microsoft Outlook and Teams, Zoom Video Conferencing, Skype video conferencing, ADP Workforce Now, and familiar with Quickbooks

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