Quality Manager Process Consultant

SYLVIA BORROR

***** ** **** ******, *********, WA

360-***-**** · ***********@*****.***

Passionate Quality and Process Improvement Manager with over 20 years of experience, seeking to increase profitability through process improvement. Develop and monitor safety, quality, delivery, and cost metrics to drive continuous improvement. Perform Root Cause analysis using Kaizen, DMAIC and PDCA methods.

EXPERIENCE

• Business Process Analyst, Nautilus, Inc.

• Sr. Business Process Consultant, OnPoint Community Credit Union

• Quality Manager, ISO:9002, Staples

QMS LEADERSHIP SKILLS

• Ensure inspection specifications are applied and adhered to.

• Demonstrates a high degree of competency to capture important data, analysis and report accurate conclusions.

• Perform root cause analysis utilizing quality measurement processes & tools.

• Conduct internal audits to ensure compliance and successful external audits.

• Maintain proper process documentation and reporting.

• Ability to prioritize and manage multiple tasks effectively and efficiently.

• Ability to apply tools and principles into daily work.

• Effective written and verbal communication skills including presentations.

• Solid interpersonal skills to effectively work with various levels within the organization. ACHIEVEMENTS

• Champion Continuous Improvement techniques throughout operations, reducing waste, achieve Safety, Quality, Delivery and Cost goals.

• Develop and launch Intranet for Employee Processes.

• Develop and launch Customer Onboarding tool.

• Launch Customer Relationship Management System.

• Oversite of 10+ years of Successful External Audits. TECHNICAL SKILLS

• MS Outlook, Excel, Word, Project, PowerPoint

• Jira and Confluence

• SmartSheet

EDUCATION

• BA, Management and Organizational Leadership

• Six sigma Green Belt

ADDITIONAL

• Lean Certification, Flawless Consulting and Crucial Conversation Certifications.

• Portland PMI and ACMP Member

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