Customer Support Data Entry
Resume:
kristina flores
Garden Grove, CA *****
*****************@*****.***
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I have experience in many areas such as customer service, Administrative work, Data entry, Mortgage Auditor in a fast paced environment. I am very well organized, highly skilled and self - motivated with a great attitude and positive personality that can be a great asset to your company. My greatest asset is picking up new skills and applying them to the job at hand. It is my goal that all previous and present positions will serve me well in the future for a career opportunity. Authorized to work in the US for any employer
Work Experience
Jr Treatment Coordinator
Buena Park Dental - Orange County, CA
February 2022 to Present
• Calling patient’s to schedule/ re- schedule appointments for general, hygiene, and Orthodontics.
• I would send text & email reminder’s to patient’s to confirm their appointment.
• New patient interview gather their basic information, dental history, medical history, insurance information, and make sure the patient sign’s all concent documents.
• Input the patient’s insurance information into Dental Tek.
• Verify insurance and eligibility. Make sure that I filled out the benefits breakdown sheet.
• Prioritize treatment plan’s.
• Presented treatment plan’s for fillings, extractions and bone graphs.
• Payment reports for each month accumulated
Grievance Coordinator
Western Dental, Orthodontics - Orange, CA
March 2022 to September 2022
1. File Mal-practice Dental cases for the company & Better Business Bureau, California attorney office, California dental board.
2. Answer incoming calls from patients who are wanting to make a complaint about mal practice dental work they had done at a local office.
3. If a patient is having any type of pain, I will call their dental office we’re there assigned to, schedule an emergency appointment.
4. I will take their complaint and explain the process of their grievance or inquiry. 5. Contact local dental offices to speak with the director of operations or floor supervisors to address the patients complaint & determine a proper solution for the patient. 6. Knowledge with DCMS, DCMS WEB, DAN SOFT & E-CHARTS. Sterilization Tech
Orthodontist - Buena Park, CA
May 2021 to March 2022
• Sterilize dental tools in tuttnauer
• Put dental tools in pro soak sterilizing & disinfecting tool tray Xray
• take pano X-ray of patients who are getting their braces removed
• Take cannon pictures of patients profil, Anterior Records
• Take records of patients updated teeth photos in or LLOC Trailing docs
OWNING / GUARANTEED RATE MORTGAGE - Orange, CA
January 2018 to May 2021
• Attract Final Mortgages for specific investors
• Ensure every Mortgage has a cover sheet staple entitling it to be audited.
• Generating an excel spreadsheet with a list of mortgages that will be sent off to Fed-ex.
• Confirming every box being packed has all mortgages listed on manifest & ensuring all documents are in alphabetical order.
Mortgage Auditor
• In control of making sure every mortgage loan document is being audited correctly.
• Ensuring all documents have endorsements checked off, borrower signatures, vesting matching prelim
& Note, checking to make sure there’s no missing pages. Deficiency Report
• Following the auditing, a list is created on excel with the following loans that have been marked for a correction.
• Assent to each loan to confirm correction before reaching out for assistance.
• Clear corrected loans off spreadsheet then prepare documents for shipment. Investor report
• Every month investors will send a report out with outstanding docs that were never received.
• identifying every loan marked on the report is actually outstanding, tracking documents through previous manifests created for that investor.
• Locating packages through Fed-Ex
• Determining if the original loan was recorded
Customer Support
• Contacting borrowers threw phone & email whose mortgages were marked for correction.
• Explaining and resolving issue
• Creating appointment with notary for a re- sign
Chase Team
• control of running a shared spreadsheet that had a list of loans that were missing the original recorded mortgage AKA “ Recorded Deed of Trust”.
• With that being said I would have to reach out to title companies, law firms, certain counties in regards to what is being requested.
• Once requests have been made it is my responsibility to upload document information such as ship date, date received, signed by and most importantly is writing down notes for each loan that had an issue or companies giving us a hard time.
Final doc’s
• I was working off a shared spreadsheet tracking down Final Title Policies for Mortgages.
• My responsibility was to ensure all requests were being requested by each team member and being uploaded to transfer save.
Filer
• Filing recorded deeds of trust in fire safety cabinets
• scanning all documents into our LOS system & creating manifest for all creates of documents
• Imputing all data into our Los System such as county information & Borrower addresses Monitoring emails
• pulling emails to retrieve final title documents from title firms or companies
• respond/ correspond emails from investors
Manager
YOSHINOYA - Staton, Ca
January 2015 to December 2017
Prep
• Ensure food is all stored in freezers & coolers
• Chop vegetables, Separate chicken & beef
Cashier
• Take customers orders
• ensure all orders are being properly arranged and adjusted to one’s request
• Disclose final total & repay customer with correct amount of change Orders
• Take inventory of every product in store
• Adjusting the safe so that I can take inventory of cash & coins so that cashiers can start their day.
• Creating money orders for cash & coins needed
• Ordering products needed
Sanitize
• Wash & dry utensils & dishware
• Restock shelves & bathroom supplies
• Clean tables
• Throw trash away
• Clean windows
• Maintains a clean restaurant
Cook
• cook chicken, meat such as Beef, Steak,wings and poultry items as fish, shrimp
• Cooking fresh batches of steamed rice & fried edamame Customer Support
• Answer incoming calls from customers who leave a positive review
• Taking requested orders or adjusting order that we’re miss handed Education
High school diploma
Skills
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• Bilingual in English/ Spanish
• Great customer skills
• Excellent phone etiquette & people skills
• Excellent written & verbal skills
• Detailed oriented
• Ability to multitask & prioritize
• Administrative Experience
• Microsoft Outlook
• Auditing
• Writing Skills
• Documentation review
Languages
• Spanish - Fluent
Awards
Employee of the month
March 2021
Best customer service
June 2021
Assessments
Scheduling — Familiar
September 2018
Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.
Full results: Familiar
Filing & organization — Proficient
September 2018
Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Proficient
Written communication — Completed
September 2018
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Completed
Customer focus & orientation — Familiar
December 2021
Responding to customer situations with sensitivity Full results: Familiar
Customer service — Familiar
December 2021
Identifying and resolving common customer issues
Full results: Familiar
Retail customer service — Proficient
November 2021
Comprehending and responding to retail customer needs Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate