Customer Service Dialysis Technician
Resume:
Sharon H. Jones
Lake City, PA *****
814-***-**** (primary)
OBJECTIVE
Supplemental Income
EXPERIENCE
Customer Service Scheduler II, UPMC, Hamot 09/2018- 06/2020
Incoming customer calls for scheduling of appointments and procedures. Scheduling was done for approximately 30 to 40 different doctor’s offices. Same day appointments were also arranged for patients who were in immediate need of care that could be taken care of in the physician’s office.
Supervisor Customer Service, Bluestem Brands/Blair LLC 10/2000 - 04/2018
Erie, PA
Internet customer service, email correspondence, adjustments on billing, email orders, telephone orders-moved into a Supervisory position for approximately 6 years
Store Manager, Dakota Watch Company 08/1999 - 10/2001
Richmond Heights, OH
Oversight of all store functions, including employee management, inventory, cash operations.
Dialysis Technician, Gambro Healthcare 05/1987 - 03/1999
Erie, PA
All aspects of patient care, including venipunctures, charting, and monitoring of treatments.
EDUCATION
Gannon University
Erie, PA
Post-secondary academic degree, Associate degree
Major: Humanities
Core Classes plus Elective Courses through second year
Tri-State Business School
Erie, PA
Vocational/Technical Certificate
Major: Medical Transcription
CERTIFICATIONS AND LICENSES
Microsoft Word issued by Tri-State Business Institute in Pennsylvania Expires: 06/2009
Certified Microsoft Word
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