Call Center Customer Service

ERIN C.M. CELLER

254-***-**** ********@*****.*** *

I am a motivated professional with more than 20 years experience. I have exceptional interpersonal skills and am experienced in all aspects of customer service including sales, marketing, inbound and outbound, call center, claims, customer retention, client escalations, office management, new employee credentialing, priduct, platform and program training and much more.

Experience: Previously Licensed Insurance Agent 199*-****-****-Currently my Licenses are no longer active Expired 2022 CE and re-test required Allstate / State Farm / Direct Auto / Club Agency Brokerage / Acceptance Ability to bind with 20+ A Rated Carriers As a licensed Insurance professional I serve as an extension of my company by quoting and binding insurance products. I have a strong focus on sales while remaining committed to the best interest of my clients to ensure that they are presented with all of the available options to protect their assets. I am responsible for adhering to state regulations and underwriting guidelines. Serving as first-level contact for inbound or outbound phone sales Using company systems to perform my job duties Communicating with customers and associates over the telephone, in person and in writing Applying interviewing techniques and product, industry and market knowledge to make recommendations Providing accurate rate quotes and binding applications for insurance products Coordinating or participating in special projects or committees Skills. I have the ability to elicit information efficiently, comprehend and resolve complex customer issues. I also have strong PC skills including the ability to troubleshoot common problems, navigate the intranet/internet, and I am able to navigate multiple applications and monitors simultaneously. I enjoy a fast paced environment and I am always focused on providing remarkable service to customers. My clients appreciate that I can explain coverage needs and concerns and that I can answer complex questions in simpler terms. I am familiar with most web applications including Workday, TEAMS, CRM, Microsoft Word, Microsoft Excel, Adobe and much more. I am a quick study and am able to comprehend and learn new programs and systems quickly.

I AM EXCITED AND LOOKING FORWARD TO NEW OPPORTUNITIES FOR GROWTH BOTH PERSONALLY AND PROFESSIONALLY.

Professional and personal references available upon request.