Front Desk Customer Service

KENI PATEL

*** **** ******, *******, ** *****

PHONE 620-***-**** ************@*****.***

OBJECTIVE

To obtain entry-level full-time employment.

EDUCATION

Bachelor of Business Administration

WORK EXPERIENCE

La Quinta INN, TX– Assistant Manager–August 2019 – Current

-Communicate with the Corporate companies to setup and assisting corporate customers with their requests.

-Assist associates with their process and answer their questions.

-Processing daily collections (Audit), and monitoring payments.

-Monitor day-to-day activities. Supervise, handle accounts, prepare invoices, interact with costumers, and handle their concerns and comments. Answer phones, take reservations, register guest in and out, organize filing and office work, and supervise housekeeping staff. Ordering inventory, manage account receivable and payable and promoting marketing for the motel.

-Monitor a payroll system for the organization and handle day-to-day office tasks.

Super 8 Parson, KS – Assistant Manager – February 2014 – August 2019

-Leading department heads, training, discipline, and termination in accordance with Wyndham standards.

-Rate management, Room inventory management, and Wyndham standard compliance.

-Operated hotel during 7-month PIP renovations, while maintaining standards.

-Implemented service culture throughout the hotel with concentration on associate recognition.

Hiring, Training, and Scheduling Daily and Weekly payroll maintenance.

-Perform inventory checks - breakfast supplies, laundry supplies, and other inventory, at all times.

-Prepare daily reports for Front Desk Staff and Housekeeping Staff. Always maintain a high level of Customer Service.

-Prepare cash deposits and reconcile credit cards. Manage accounts payable and accounts receivable.

-Prepare invoices and statements for all clients and track payments. Assist with end-of-month reports.

Royal Inn Farmington, NM – Front Desk – August 2008 - February 2014

-Check-in and Checkout of hotel guests.

-Perform Cash-In and Cash-out Procedures at the beginning and end of shifts.

-Account for all guest payments and charges per room basis. Prepare daily night audit reports for management.

-Prepare and serve breakfast to all customers. -Assisted with all the shifts as needed.

-Maintain a high level of customer service and building a regular customer base.

KEY SKILLS

-Excellent customer service skills, fast learner, strong work ethic and an organized person.

-Excellent with Microsoft words, excel and PowerPoint.

-Excellent with motel operating system SynXis for Wyndham worldwide.

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