Center Representative Service
Resume:
Monique Volkert
Lodi,ca ****0
E-Mail: advqw8@r.postjobfree.com
Professional Summary
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Excellent communicator with 8+ years in a demanding call center/ office environment as a Customer Service Representative.
Skills
Exceptional communication skills
Creative problem solver
MS Windows proficient
Quick learner
Articulate and well-spoken
Customer service-oriented
Accurate and detailed
Strong client relations
Multi-line phone talent
Accounting familiarity
Appointment setting
Pleasant demeanor
Works well under pressure
Excellent planner and coordinator
Work History
January 2009 to April 2012
Service Master Advantage Lodi, CA
Office Assistant, Warehouse Supervisor
Politely assisted customers in person and via telephone.
Communicated with vendors regarding back order availability, future inventory and special orders.
Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Scheduled weekly inventory pickups and deliveries with vendors.
Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
Reduced overhead by taking on more responsibility with creative and administrative projects.
Supported CFO through personal document management, calendar organization and collateral preparation for meetings.
Processed accounts receivable and accounts payable.
Managed office supplies, vendors, organization and upkeep.
Answered and managed incoming and outgoing calls while recording accurate messages.
Opened and properly distributed incoming mail.
Maintained a clean reception area, including lounge and associated areas.
Completed and mailed bills, contracts, policies, invoices and checks.
Effectively managed a high-volume of inbound and outbound customer calls.
Acted professionally and patiently when addressing negative customer feedback.
Frequently used word processing, spreadsheet, database and presentation software.
June 2004 to May 2009
Primo-Clean Lodi, CA
Office Manager, Bookkeeper
Frequently used word processing, spreadsheet, database and presentation software.
Developed and maintained an internal client filing system.
Answered high-call volume and transfered inbound calls to correct department. Managed customer call backs and quality control follow-ups regarding our customer service and quality of  our technician-customer relationship on service calls. High-efficiency and experience in data inputting through Excel, QuickBooks, and
Xactimate computer programs. As well as, all Microsoft Office programs including: Â (Word, Excel, Power Point, etc.)
Frequently used word processing, spreadsheet, database and presentation software. Greeted visitors entering the office, determined the nature and purpose of visit and directed them to the appropriate destination.
July 2007 to December 2008
AMR Stockton, CA
EMT-Basic
Inspected the vehicle, medical supplies and equipment during down time. Promoted team effort when working with dispatch center, external public safety agencies and health care providers.
Demonstrated high standards of performance, including teamwork, communication and compassion.
Kept vehicles ready for emergencies by cleaning them and keeping medical supplies stocked.
Strictly protected the confidentiality of all information related to patient care activities and EMS operations.
Monitored patients for changes, and reviewed and revised plans accordingly.
Responded to dispatched emergency assignments quickly and safely.
Performed basic and advanced patient assessments.
Education
2006 Tokay High School Lodi, CA
High School Diploma
2009 San Joaquin Delta College Stockton, CA
A.A.Business General Education
2011 San Francisco State University San Francisco, CA
Bachelor of Arts Business Administration
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