Superintendent/Operations Manager
Resume:
Carlos
Timmons
***************@*****.***
C. 904-***-****
Jacksonville, FL 32218
Summary
Proficient Business Manager
successful at overseeing all
aspects of business operation.
Goal-driven leader, change
manager and strategic problem
solver. Knowledgeable about
human resources, financial
administration and inventory
management.
Skills
• Customer retention
• Financial Management
• Project management
• Data collection
• Staff training
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Hastus Software
• Nextbus Software
• Clever/Cad Mapping Software
• Oracle
• Coaching
• Staff Supervision
• Training and Development
Education and Training
Master of Arts
American InterContinental
University
Schaumburg, IL,
Human Resources Management,
12/2005
Experience
Jacksonville Transportation Authority
Superintendent-Jacksonville FL.
Present
• Manage a staff of 3 geographical managers, 13 supervisors, 5 dispatchers and 309 drivers with an annual revenue budget of
$39 million by using clear communication, conflict resolution skills, and diplomacy to build trust among departments; oversee property, transit and ground transportation
• Evaluate market surveys, conduct financial analysis, forecast budgeting, and deliver comprehensive reports to generate revenue and reduce expenses while upgrading technology and fleet vehicles
• Collaborate with state representatives, city officials, and law enforcement to establish safe and efficient bus operations; organize schedules, policies, and revenue management; ensure legal contracts are in compliance with governing ordinance
• Develop logistics metrics program that improves efficiency and reduces annual spending by over 50% while adhering to policies and procedures, reducing regulatory risk, and improving on-time performance to enhance the customer service experience
• Prioritizes logistical needs and communicates
recommendations to upper Identifies and management to achieve fiscal goals as well as execute daily delivery expectations.
• Provide data on route analysis, rerouting, costing and usage alternatives.
• Responsible for key metrics such as OTP, signature capture, OSD, bar code scans, PODS, open forms
completion, Ras and status codes.
• Ability to deviate from daily tasks to immediately react to and effectively handle any unexpected issues.
• Follow the company vision and communicate daily to help execute the company’s goals.
Master of Arts
American InterContinental
University
Schaumburg, IL,
Business Administration, 06/2005
Bachelor of Arts
Eastern Kentucky University
Richmond, KY,
Business Administration, 05/1997
United Parcel Service
Business Manager Jacksonville, FL 02/2003 to
7/2021
• Oversees the development and implementation of
dispatch plans to maximize center efficiency and
achieve desired business results.
• Works through center management team (i.e.,
package dispatch supervisor, FT/PT management)
to manage day to day center operations ensuring
that all packages are received, processed, and
delivered in a safe, timely and efficient manner.
• Monitors business activity against short- and long- term goals and makes adjustments to ensure that
business objectives are achieved.
• Overseeing 472 employees in the operations to
ensure packages are received and processed in a
safe, accurate, and proficient manner.
• Works with others (e.g., center management,
Human Resources, Industrial Engineering, etc.) to
identify and secure the resources necessary to meet the volume and revenue demands of the business.
• Creates action plans to prioritize short and long- term operational objectives and maximize
individual organizational performance.
• Monitors current business activity (e.g.,
productivity, financial position, payroll, etc.)
against the business plan and makes adjustments to ensure objectives are achieved.
• Reviews and analyzes operations information (e.g., operational performance, mis-sorts, payroll, etc.) to identify areas that need improvement.
Contact this candidate