Carlos

Timmons

advqw6@r.postjobfree.com

C. 904-***-****

Jacksonville, FL 32218

Summary

Proficient Business Manager

successful at overseeing all

aspects of business operation.

Goal-driven leader, change

manager and strategic problem

solver. Knowledgeable about

human resources, financial

administration and inventory

management.

Skills

• Customer retention

• Financial Management

• Project management

• Data collection

• Staff training

• Microsoft Word

• Microsoft Excel

• Microsoft Outlook

• Hastus Software

• Nextbus Software

• Clever/Cad Mapping Software

• Oracle

• Coaching

• Staff Supervision

• Training and Development

Education and Training

Master of Arts

American InterContinental

University

Schaumburg, IL,

Human Resources Management,

12/2005

Experience

Jacksonville Transportation Authority

Superintendent-Jacksonville FL.

Present

• Manage a staff of 3 geographical managers, 13 supervisors, 5 dispatchers and 309 drivers with an annual revenue budget of

$39 million by using clear communication, conflict resolution skills, and diplomacy to build trust among departments; oversee property, transit and ground transportation

• Evaluate market surveys, conduct financial analysis, forecast budgeting, and deliver comprehensive reports to generate revenue and reduce expenses while upgrading technology and fleet vehicles

• Collaborate with state representatives, city officials, and law enforcement to establish safe and efficient bus operations; organize schedules, policies, and revenue management; ensure legal contracts are in compliance with governing ordinance

• Develop logistics metrics program that improves efficiency and reduces annual spending by over 50% while adhering to policies and procedures, reducing regulatory risk, and improving on-time performance to enhance the customer service experience

• Prioritizes logistical needs and communicates

recommendations to upper Identifies and management to achieve fiscal goals as well as execute daily delivery expectations.

• Provide data on route analysis, rerouting, costing and usage alternatives.

• Responsible for key metrics such as OTP, signature capture, OSD, bar code scans, PODS, open forms

completion, Ras and status codes.

• Ability to deviate from daily tasks to immediately react to and effectively handle any unexpected issues.

• Follow the company vision and communicate daily to help execute the company’s goals.

Master of Arts

American InterContinental

University

Schaumburg, IL,

Business Administration, 06/2005

Bachelor of Arts

Eastern Kentucky University

Richmond, KY,

Business Administration, 05/1997

United Parcel Service

Business Manager Jacksonville, FL 02/2003 to

7/2021

• Oversees the development and implementation of

dispatch plans to maximize center efficiency and

achieve desired business results.

• Works through center management team (i.e.,

package dispatch supervisor, FT/PT management)

to manage day to day center operations ensuring

that all packages are received, processed, and

delivered in a safe, timely and efficient manner.

• Monitors business activity against short- and long- term goals and makes adjustments to ensure that

business objectives are achieved.

• Overseeing 472 employees in the operations to

ensure packages are received and processed in a

safe, accurate, and proficient manner.

• Works with others (e.g., center management,

Human Resources, Industrial Engineering, etc.) to

identify and secure the resources necessary to meet the volume and revenue demands of the business.

• Creates action plans to prioritize short and long- term operational objectives and maximize

individual organizational performance.

• Monitors current business activity (e.g.,

productivity, financial position, payroll, etc.)

against the business plan and makes adjustments to ensure objectives are achieved.

• Reviews and analyzes operations information (e.g., operational performance, mis-sorts, payroll, etc.) to identify areas that need improvement.

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