Sales Engineer Program Manager

LEKANI NICOLE SULAIMANA

SALES ENGINEER/PROGRAM MANAGER

312-***-**** - ********@*****.***

Charlotte, North Carolina

ABOUT ME:

Unifying and strengthening my team has been my goal over the last decade in the telecommunications/ISP Industry. My proven ability to learn and adapt has allowed me to be promoted from a sales rep to an IT professional. Motivated by evolving, I enjoy the change and challenges within a fast-paced environment. Applying my Interpersonal and organizational skills has allowed me to succeed in building rapport internally and externally with technical and non-technical team individuals. Intermediate proficiency in Agile/project management methods, Fiber in-network design, and construction deployment processes. I am a self-sufficient detail-oriented problem solver that can drive cross-functional program results and promotes positive energy always!

EXPERINCE:

Google Fiber 2 years

Sales Engineer/Program Manager May 2021 – present

Experience managing quality with Contract integrity and performance Score Cards. Assessing quality in Salesforce/Simba to ensure projects are built according to approved engineered design plans and GFiber Standards in adherence to current contracts. By being open and transparent to allow deviations if necessary.

Managing sales incentive projects (Bulk/Door Fees) - scheduling, planning, and ensuring milestones are prioritized appropriately to meet delivery dates, Understanding dependencies, checking ROI model is met, and correct data is submitted to finance

Supporting Vendor management by resolving address or system issues ensure project completion.

Communicate progress effectively and work with Leadership, SMEs, National/Central, Legal, Finance, and Tech Ops. As well as external stakeholders to ensure that projects are adequately scoped and handed off seamlessly aligned with business commitments and meeting network acceptance standards.

Spectrum 7 yrs. 8mos.

Enterprise Technical Support March 2020 - May 2021

Experience in network troubleshooting using CLI to identify, diagnose, and resolve problems affecting the network.

Troubleshooting layers 1 – 3, failed equipment, enterprise hardware and software.

Small Business Executive May 2017 – March 2020

Sales executive selling Spectrum Business (Coax/DOCSIS) products and services via outbound calling.

Residential Sales Representative July 2014 – May 2017

SKILLS & SOFTWARE:

Salesforce, Buganizer, 3-GIS,JIRA, Confluence, Guts, mobaxterm

Experience with reporting data and performance using Google Sheets and PLX scripts

EDUCATION/CERTIFICATIONS:

-Bachelor’s Degree information Technology Expected Graduation Fall 2025

-Project Management Professional (PMP) in progress with Project Management Institute

-Lean Six Sigma Green Belt Certification

-Certified ScrumMaster (CSM)

- REFERENCES: AVAILABLE UPON REQUEST

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