Seeking a responsible job with an opportunity for professional challenges and satisfying position commensurate with my work experience and educational background in a progressive and professional organization. To use my skills in the best possible way for achieving the company’s goals.

Working with TDCX Malaysia as Account Specialist

Worked with A4A hospitality Services Pvt Ltd at Radisson Blu, Cochin as Cluster Sales Manager – Membership Sales.

Worked with Malabar Escapes, Fort Cochin as Sales Manager.

Worked with Rivoli Group, Dubai as Sales Associate.

Worked with A4A hospitality Services Pvt Ltd at Radisson Blu, Cochin as Assistant Manager – Membership Sales.

Worked with Loyalty Plus International at Casino Hotel (CGH Earth), Willington Island, Cochin as Loyalty Membership Manager.

BSC. PHYSICS

FROM SHOBITH UNIVERSITY, MEERUT, INDIA

DIPLOMA IN AVIATION, HOSPITALITY AND TRAVEL

FROM FRANKFINN INSTITUTE OF AIRHOSTESS TRAINING, COCHIN, INDIA

SENIOR SECONDARY

FROM ST. MARY’S HSS, ARAKULAM, KERALA, INDIA

HIHGER SECONDARY

FROM ST. MARY’S HSS, ARAKULAM, KERALA, INDIA

Professional Knowledge

Core skill

Team Management

Office Administration

Customer Service

Decision making

Problem solving/innovation

Persistency

Management Functions

Communication

Technical skill

To keep files and reports updated

Immediate replies for emails and communications

Maintenance of documents

Implementation of policies and procedures

Computer Proficiency:

MS Office

Presentations/Slideshows

Google drive

Galileo Software (Air Ticketing)

Internet Application.

Work Experience

TDCX Malaysia

Working with Tele direct Malaysia as Account Specialist from July 2021 – Present

Contributes to customer retention by strengthening relationships through account management and maintenance.

Resolves complaints by investigating issues and composing responses, referring non-standard complaints and potential lawsuits to legal or government affairs departments.

Maintains quality service by monitoring standards and advising supervisor of potential problems

Contacts prospective clients and maintains regular communication with existing accounts

RADISSON BLU COCHIN

Worked with A4A Hospitality Services Pvt Ltd at Radisson Blu Kochi, as Cluster Sales Manager – Membership Sales. Duration: From DEC 2018 to Feb 2020

Responsibilities

Manage two teams in Privilege card sales and further customer services.

Coordinate with the Hotel authorities to find the best solutions for any complaints from clients.

Ensure the monthly Team Targets and individual targets of team members are achieved within the period.

Monitored sales team performance, analyzed sales data and reported information to the Management.

Prepared sales presentations for clients showing success and credibility of our Privilege Card.

Investigated and integrated new strategies to expand business operations and grow customer base.

Managed team of 10-15 employees, overseeing hiring, training, and professional growth of employees

Reference: Mr. T Vivek Anandan – Regional Operation Manager (A4A Hospitality Services Pvt. Ltd.) Contact: +91-988**-*****.

MALABAR ESCAPES GROUP OF HOTELS

Worked with Malabar Escapes Hotel group as Sales Manager at Fort Cochin: From MAY 2018 till NOV 2018

Responsibilities

Handling the sales department for all 5 properties of the group.

Meeting all potential clients and Converting all basic queries to business.

Travelling to other potential cities Nationally and Locally to meet new Travel agents.

Created hotel awareness through marketing campaigns, including Facebook and Instagram social media campaigns.

Implemented and created promotions to stimulate repeat business and attract 75% new business travel accounts.

Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.

Conducting FAM trip to travel agents to get know the Properties and get a productive sale.

Create new sales promotions to attract FTO’s.

Reference: Ms. Latha Nair – Director of Sales and marketing Malabar Escapes Contact: +91-984*******

RIVOLI GROUP

Worked with Rivoli group as Sales Associate at Dubai: From APR 2017 till APR 2018

Responsibilities

Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Demonstrated items to customers and created customer awareness, interest and sales.

Employed strategic tactics such as cross-selling and upselling to drive sales.

Worked closely with Store Manager to solve problems and handle customer concerns

RADISSON BLU COCHIN

Worked with A4A Hospitality Services Pvt Ltd at Radisson Blu Kochi, as Assistant Manager for club Membership Sales. Duration: From JAN 2015 to MAR 2017

Responsibilities

Promote the hotel’s privilege card and to ensure customer satisfaction

Build and Managed team of 10-15 employees, overseeing hiring, training, and professional growth of employees.

Developed and implemented performance improvement strategies and plans to promote continuous improvement.

Ensure the monthly target of the team and individual targets of team members are achieved within the period.

Actively listened to customers' requests, confirming full understanding before addressing concerns and Resolved problems, improved operations and provided exceptional service.

Reference: Mr. T Vivek Anandan – Regional Operation Manager (A4A Hospitality Services Pvt. Ltd.) Contact: +91-988**-*****.

CGH EARTH COCHIN

Worked with Loyalty Plus International at Casino Hotel (CGH Earth), Cochin as Loyalty Membership Manager for club membership sales. Duration: From JAN 2013 to NOV 2014.

Responsibilities

Promote the hotel’s privilege card and to ensure customer satisfaction, and to coordinate the team in sales and customer service.

Coordinate with the Hotel authorities to find the best solutions for any complaints from clients and Resolved conflicts and negotiated mutually beneficial agreements between parties.

Managed team of 8-10 employees, overseeing hiring, training, and professional growth of employees.

Used coordination and planning skills to achieve results according to schedule and Identified issues, analyzed information and provided solutions to problems.

Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.

Reference: Mr. Sathya Ramachandran – Managing Partner (Loyalty plus International). Contact: +91-998**-*****.

Place:

Date: SHERICK JOSEPH

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