Sales Associate Customer Service

Lindsey Roorda

Mobile: 612-***-**** Email: ****************@*****.***

Professional Summary

Sales and Customer Service Professional with extensive experience in industries relevant to Retail and Furnishing sectors.

Excellent Business and Commercial Acumen with an outstanding record in achieving or out-performing revenue targets. Outstanding track record in business development, partnerships, sales and marketing. Proven ability to manage and work with large, cross-functional and multicultural teams in the delivery of multiple concurrent projects.

A persuasive communicator with strong relationship management skills, able to liaise with stakeholders across all levels to bring about sustainable business and organizational growth.

Areas of Expertise

Business Development

Client Relationship Management

Customer Service

Key Account Management

Revenue Accountability

Sales Management

Stakeholder Relationship Management

Strategic Leadership

Team Supervision & Development

Detail-oriented

Effective Communication

Career History

Nanny, Private; Minneapolis, MN Apr 2020 – Present

Closely supervise and provide care for 4 children

Ensure strict compliance with established policies and rules as per employer’s instruction

Plan safe and fun activities to keep children entertained

Work in families of diverse culture, routines and financial statuses

Nanny, Private; Pella, IA 2017 – 2018

Closely supervise and provide care for 5 children

Assist with solving homework and basic academic studies

Proofread children’s writing assignments and guide them on better grammar

Bed Bath and Beyond 2014 – 2017

Provide excellent customer service and recommendation to drive sales

Implement unique method to encourage purchase by couples due to the brand’s popularity as wedding registry

Utilise strong basic math skills due to all coupons used

Piano Teacher; Self-Employed; Minneapolis, MN 2013 – 2017

Teach piano theory and application to students in a professional and empathetic manner

Develop thorough plans to ensure students’ in-depth knowledge of the instrument

Schedule services as per clients’ needs

Sales Associate; New York & Company; Minnetonka, MN 2013 – 2014

Drive high quality customer experience by meeting their needs

Welcome guests in a friendly manner and offer assistance to ensure satisfaction

Monitor suspicious behavior to support loss prevention efforts

Promote credit cards, loyalty programs and add-on items to meet sales goals

Sales Associate; Schneidermans Furniture 2021 – 2022

Certified to sell mattresses as per customers’ needs and budgets

Develop and foster relations with clients and customers to explore return sales opportunities

Implement various efforts to meet and exceed monthly sales goals

Professional Certification Courses Memberships

MMTA, Institute 2013

Education

Speech and Language Pathology, Alexandria Technical and Community College; Alexandria, MN Ongoing

Trinity Christian High School; Carbondale, IL 2007

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