Service Representative Remote Customer

LYRIC COLLINS

Chicago, IL ***** 773-***-**** advqv9@r.postjobfree.com

PROFESSIONAL SUMMARY

Highly organized and detail-oriented professional passionate about executing exceptional events that achieve established goals. Experience with planning, budgeting, and coordinating a wide variety of both small-scale and large-scale events. Strong communicator and negotiator able to foster relationships with clients and vendors. It is my goal in every position I am in to be teachable and a team player. I pride myself on my great customer service skills, being a quick learner, problem solver, and my ability to work productively in fast paced environments.

PROFESSIONAL EXPERIENCE

SoFi Technologies, Inc.

Remote Customer Service Representative November 2021- April 2022

● Accepting high inbounds calls (between 40-60 calls daily)

● Responded to customers request for products, services, and company information

● Informing future customers about products that were sold and the beneficial uses

● Examining customers accounts and resolving emerging issues within their accounts

● Answered customer telephone calls promptly to avoid on hold wait times

● Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solution

● Responded proactively and positively to rapid change

● Met customer call guidelines for service levels, handle times, and productivity

● Educated customers about billing, payment processing, and complaints quickly and efficiently

● Responded to customer requests offering excellent support tailored recommendations to address needs

Philly Love Events

Event Planner Assistant January 2021- Current

● Upheld communication with clients and senior leadership about ideas and materials needed for an event.

● Coordinated schedules and timelines for events.

● Assisted in managing event logistics and operations.

● Organized, coordinated, and deployed a variety of events while focusing on delivering superior customer service

● Selected and ordered decor and event materials.

● Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellations, inquiries, resourcing, risk mitigation and proposal development for various events

● Executed on-time and under-budget project management on complex issues for senior leadership

● Kept record of receipts, invoices, and billing in an excel spreadsheet, as well as filed hard copies Employer Tiny Café

Cafe Manager May 2018- August 2020

● Organizing, stocking, and counting inventory and updating the excel spreadsheet weekly for the new inventory, as well as organizing and filing hard copy invoice sheets

● Developed and implemented high-quality work environment as measured through employee satisfaction ratings

● Creating bi-weekly schedules for the cafe employees

● Implementing new products and drink recipes to the menu

● Effectively communicating with senior leadership about new ideas and updates

● Handled business administration functions such as cash register counting and supply ordering

● Managed display products effectively to achieve minimal waste

● Filled in for absent employees in any position, keeping operations efficient even when short-handed

● Assisted in recruiting, hiring, and training of new team

● Coordinated leadership workshops to educate team members on best practices to optimize productivity

● Grew cafe sales 15% by effectively marketing business through social media and improving customer relation strategies

Wendell Phillips High School

Head Camp Counselor June 2015-August 2015

● Worked with children of varying ages, interest, skills, and developmental levels

● Kept accurate record of campers activity, attendance, disciplinary actions, and medications usage while under our care

● Collaborated with other camp counselors to design fun and enriching learning activities for campers

● Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity

● Effectively resolved conflicts that arose between campers

● Followed established emergency procedures to enable best possible resolution for occurred incidents

Chicago Public Schools CPS

Football Team Manager November 2014-January 2016

● Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity

● Carried out day-to-day duties accurately and efficiently

● Demonstrated respect, friendliness, and willingness to help wherever needed

● Maintained energy and enthusiasm in fast-paced environment

● Developed and maintained courteous and effective working relationships with coaches and players

EDUCATION

Wendell Phillips Academy High School 2016 Graduating Class Salutatorian University of Pittsburgh at Bradford Bachelor of Science in Business Management(BSBM) December 2020 Concentration: Finance

AWARDS AND ACKNOWLEDGEMENTS

Becoming the youngest manager at a multimillion-dollar company

Honor roll all 4 years in High school

High School GPA 4.4 weighted

4x Dean’s List in College

Captain of High School and college Basketball Team EXTRA

Full year of Microsoft Excel training and experience with SAP

Experience with coding, HTML, & Java

Member of the University of Pitt-Bradford Women’s basketball team

Part-time volunteer youth basketball coach for 6th-8th grade boys

Part-time artist (I have a small art business)

Enjoy connecting with new people, art shows, reading and watching sports

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