HEATHER MARIE FRANZEN

*** ********** **.

Ripon, WI 54971

920-***-****

advqv4@r.postjobfree.com

SUMMARY

Enthusiastic division manager and administrator with a commitment to ensuring quality and the utmost care to all customers. I have a history of successful growth to the companies I managed and a long-standing community relationship.

WORK EXPERIENCE

DATA ENTRY/COLLECTIONS January 2022-DECEMBER 2022

PYRAMID CONSULTING Chicago, IL

Responsible for:

Entered payment information for clients so there accounts were paid in an acumen manner .

Contacted customers about there past, current, future payments, and arranged for scheduled payments based on the customers availability.

Informed customers of late payments, and assisted them in making payment arrangements.

Met with colleagues and management for weekly meetings to discuss effective ways to better serve our customers and extend our client base.

Accomplishments:

By being understanding and compassionate I was able to deescalate customers and assist them in making payments and being financially responsible.

ENUMERATOR October 2020-DECEMBER 2021

U.S. CENCUS BUREAU Chicago, IL

Responsible for:

I approached a variety of residences to discern what were there occupant classifications and characteristics of the inhabitants at that particular residence.

Asked specific mandated queries, so the responses were accurate and precise.

Always made the residents feel comfortable and relaxed, while they answered the questions.

Consistently attempted to make the interview go as smoothly and expeditiously as possible.

Accomplishments:

I was able to gain the confidence of the participants, so they would set aside time to answer all questions in person or by phone.

DIVISION MANAGERAND RECRUITER August 2010-October 2020

WISCONSIN HEALTH CONSORTIUM Oshkosh, WI

Responsible for:

Analyzed and prepared reports on a variety of informative and comprehensive data for all departments and upper management.

Expanded my knowledge of services and products, through different learning devices to better educate and answer any questions posed by customers or staff.

Interacted with customers and handled customer queries and complaints in a timely manner.

Filled out monthly employee schedules, and held weekly meetings to educate employees on what was expected of them, and how they were improving individually and as a team.

Recorded the amount of inventory in stock, and procured additional supplies monthly.

Accomplishments:

I was able to make my department the most productive and successful, and a continued enjoyable working establishment.

FINANCE AND SALES ASSOCIATE June 2002- April 2010

MUELLER CHRYSLER LINCOLN MERCURY Oshkosh, WI

Responsible for:

Aided in acclimating the customer with the vehicle of choice.

Made sure the client was aware of all finance products so they could make an educated and informed decision to purchase.

Assisted to ensure customer satisfaction by following up with any complaints or problems.

Ensuring the guest was driving their new or used vehicle in a timely and efficient manner, by continued communication with the finance department, and having the vehicle presentable upon delivery.

Accomplishments:

I was able to process finance information quickly to ensure immediate deliveries.

MARKET RESEARCH ANALYST March 2000-Mach 2002

LEIN-SPEIGALHOFF INC.-Brookfield, WI

Responsible for:

Met with numerous clients to ascertain their expectations for the product study.

Made sure the recruits were ready to participate in their findings, and refreshments were served so the study could be timely.

Recruited potential candidates to assist our company in the testing of various products, for an array of diverse clients.

Accomplishments:

Due to various proposals, I was able to contract new clients, and assisted with additional studies for existing clients.

LEASING MANAGER February 1999-March 2002

BELL PROPERTY MANAGEMENT Milwaukee, WI

Responsible for:

Met with perspective tenants at various property locations based on their stipulations and needs.

Filed and followed up with credit applications promptly and efficiently so qualified candidates could be notified.

Overseen the move-in and move-out of tenants so the transitions went smoothly.

Supervised the cleaning and maintenance staff on their duties and what locations needed to be serviced.

Accomplishments:

The buildings I managed successfully succeeded in being full of occupants, continuously every year.

VOLUNTEER EXPERIENCE

Grace Lutheran Church, Volunteer, Grace Lutheran School, Soccer Coach, Ripon Library, Reading Club and Fairy Tale Time, Ripon Chamber of Commerce, Function Administrator

SKILLS

Microsoft 365, Power Point, Excel, Access, Quick Books, CRM, Sage, Netsuite, SAP, WI Notary

EDUCATION

Ultimate Medical Academy-Medical Coding and Billing Certificate-Tampa, FL, Worcester State University-Associate of Science-Business Administration-Worcester, England, UK

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