Customer Service Social Studies

Oseloka Keys

Diligent and detail-oriented professional with 3+ years of experience

coordinating complex claim processes in compliance with regulatory requirements to reach fair and equitable settlements. Adept at determining proper course of action for coverage and disposition of claims through effective judgment, analytical, and decision-making skills. Skilled in delivering high-quality customer service while building profitable relationships. I am seeking a challenging position with a company offering growth and advancements opportunities where I can actualize the analytical, interpersonal, and communication skills that I have in the fields of insurance, business development, and customer service. PROFESSIONAL EXPERIENCE

Sedqwick Claims

Property Desk Adjuster Houston, Texas 08/21 - Present

• Work closely with policyholders, claimants and select service to ensure a great customer service experience.

• Worked property desk claims completing extremely high claim volumes daily during catastrophe season.

• Set up rental services and appointments for estimators.

• Successfully defuse attorney and claimant issues.

• Correspond well with legal counsel, determined what the insurance company would payout.

• Documented all activity and submitted proper claims paperwork. Pilot Catastrophe

Property Desk Adjuster Mobile, Alabama 09/20 - 06/21

• Investigated, evaluated, and settled insurance claims.

• Worked property desk claims completing extremely high claim volumes daily during catastrophe season.

• Determining whether the insured’s policy covers the claimant’s loss.

• Deciding an appropriate amount the company should pay out.

• Ensuring the claims are not fraudulent.

• Negotiated settlements and authorized payments.

• Evaluated daily task and claim file status.

• Ensured compliance with legal and contractual obligations. Houston Independent School District

Educational Instructor Houston, Texas 05/17 - 09/20

• Directed academic operations, projects, or services to assist young people in adapting to the world using history.

• Evaluated curriculum effectiveness through formative and summative assessment data analysis, encouraging data driven instruction, and resulting in identifying factors that motivate student performance and adjusting instruction to better meet student’s needs.

• Developed strategies such as student expectation comparison trackers to monitor or resolve concerns, for 60-110 students.

• Trained and mentored up to 23-56 educators on data analyses, protocol, action plans, and reports to drive instruction in grades K-12 in Math, Reading, Writing, and Social Studies.

8877 Lakes at 610 Dr

Houston, Texas 77054

346-***-****

******@*****.***

CORE PROFICIENCIES

• Highly efficient in Xactimate 28/

X1

• Strong analytical ability

• Equipped with conflict

Management

• Results- Focused and values

proactive cooperation and

innovation

• Excellent Leadership and

interpersonal skills

• Extensive research and

organizational skills

• Extensive Data Collection and

Analysis skill

CERTIFICATIONS

• State Farm Property Policy

Certification

• State Farm Estimatics

Certification

LICENSES

• AL

• AK

• AR

• AZ

• CT

• FL

• ID

• IN

• KY

• LA

• ME

• MI

• MN

• MS

• NC

• NH

• OK

• OR

• RI

• SC

• TX

• VT

• WA

• WV

• WY

EDUCATION HISTORY

• Bachelor of Liberal Arts

in General Studies,

Ferris State University

• Member of ASA

• Association of Networking and

Marketing Professionals

Active Member

Contact this candidate