Thomas Hicks
Harker Heights, Texas 76548
******.*******@*****.***
Objective
Highly motivated individual seeking to progress in customer service industry. Demonstrated strong skill in social media and customer relations. Skilled in the ability to understand, empathize and effectively communicate with people from all backgrounds. Recognized by peers as dedicated and hard working.
Experience
IHOP, HARKER HEIGHTS, TEXAS
Line Cook, Jan 2013 – Feb 2015
Responsible for daily setup of five stations.
Contact prospective customers to determine customer needs, present information, or explain available services.
Completed and prepared a variety of food processing according to customers’ orders or supervisors’ instructions.
Instructed cooks and other workers in the preparation, cooking, garnishing and presentation of food.
Executed various kitchen stations and assisted with meat, fish, saute’ or pantry.
Adhere to attendance and production rules and regulations.
CLEO BAY SUBARU, KILLEEN, TEXAS
Certified Sales Professional, Feb 2015 – May 2016
Resolved customer complaints regarding sales and service.
Oversee regional and local sales managers and their staff.
Plan and direct staffing, training and performance evaluations to develop and control sales and service programs.
Determine price schedules and discount rates.
Review operational records and reports to project sales and determine profitability.
Monitor customer preferences to determine focus of sales efforts.
Prepare budgets and approve budget expenditures.
Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.
Direct and coordinate activities involving sales of manufactured products, services, commodities or other subjects of sale.
Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.
Visit franchised dealers to stimulate interest in establishment or expansion of leasing programs.
Direct clerical staff to keep records of export correspondence, credit collection and to maintain current information on potential clients.
Represent company at trade association meetings to promote products.
DODGE COUNTRY, KILLEEN, TEXAS
Certified Sales Professional, May 2016 – Present
Resolved customer complaints regarding sales and service.
Oversee regional and local sales managers and their staff.
Plan and direct staffing, training and performance evaluations to develop and control sales and service programs.
Determine price schedules and discount rates.
Review operational records and reports to project sales and determine profitability.
Monitor customer preferences to determine focus of sales efforts.
Prepare budgets and approve budget expenditures.
Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.
Direct and coordinate activities involving sales of manufactured products, services, commodities or other subjects of sale.
Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.
Visit franchised dealers to stimulate interest in establishment or expansion of leasing programs.
Direct clerical staff to keep records of export correspondence, credit collection and to maintain current information on potential clients.
Represent company at trade association meetings to promote products.
COMBINED TECHNICAL SERVICES, LLC
General Clerk II, Jul 2018 – May 2019
Performed as a Data Collector, data collected encompassed Performance, HSI, and RAM.
Monitored test player activities and recorded observations onto paper data collection forms.
Performed QC on collected data and information.
Selected appropriate methods from a wide variety of procedures or make simple adaptations and interpretations of a limited number of substantive guides and manuals.
Walked across unimproved terrain in a field environment setting while carrying GPS, field gear, and other items for data collection. Attended Drivers Training and drove a HMMWV to the test site.
Utilized a GPS to determine field site grid coordinates.
Recognized problems are referred to others.
Performed other duties as assigned.
Education
HAMPTON HIGH SCHOOL, HAMPTON, VIRGINIA
High School Diploma, Jun 2003
ST. AUGUSTINE’S COLLEGE, RALEIGH, NORTH CAROLINA
Bachelors of Science – Electrical Engineering, May 2007