Associate Office Customer Service

Dina J Price

**** ********* ***** **** *******, TN 38016 901-***-****

advquh@r.postjobfree.com

February 28, 2023

This cover letter accompanies my resume in consideration for a position with your company. My experience and skills will assist in performing duties at the highest expectations:

• 3+ years paralegal experience in the pest control industry, assisting in review of contracts to minimize risks to business, working with Attorney General Office, BBB, Consumer Protection Agency, Agriculture and Environmental Bureaus, to resolve business customer complaints

• 18 years of success in customer service, and in particular Commercial and National customers, at ServiceMaster and vendor companies.

• Leadership of several high-profile corporate initiatives that required coordination of many departments and disciplines, including sales, service, operations, and marketing.

• The communications, organization, management, flexibility, problem- solving and other skills necessary for sustained success.

• Assisted legal department in streamlining process for document edits, which led to being promoted onto the legal team

I look forward to hearing from you to discuss the opportunity and my qualifications in more detail.

Best regards,

Dina J Price

Attachment: Resume of Dina J Price

Dina J. Price

8776 Riverwood Farms

Pkwy Memphis, Tennessee

38016

901-***-****

advquh@r.postjobfree.com

OBJECTIVE: Obtain a position with a well-established organization that will enable me to utilize my strong organizational skills, business intelligence and computer knowledge. Desiring to provide the ideal company with outstanding communication skills, and proven leadership abilities to achieve corporate goals. PROFESSIONAL PROFILE

Work with corporation that focused on simplifying and improving the quality of their customers’ lives. Assisted business team in their vision of being a rapidly growing, best in class service provider. Offer eighteen (18) years of Customer Service experience, with an extensive track record in a variety of fields including warehouse as well as office environments based on career growth and accomplishments.

Experience is supported by excellent interpersonal skills, strong organizational skills, project management and leadership abilities. Possess highly effective oral, written and organizational skills. Received recognition from management for effective rapport development with clients, problem resolution, and consistently representing the company in a positive and professional manner. Customer Focused, Change Mastery, possess Integrity. Computer literate, typing speed of 45 words per minute. Major

Accomplishments

President’s Award – 2003

Best of the Best – 2002 -

2005

Attended company leadership seminars

Took on the challenge of supervising a department of 43 associates in a production environment Obtained internal training for recruitment objectives for department Selected, set-up, monitored Home Based Associates

Managed pest control services for a 4.9 million-dollar account, assist clients executive team with providing a pest free environment for over 750 locations

Assisted in bidding on accounts totaling more than $2,000,000 EXPERIENCE

01/2020 – 02/2023Present Paralegal II Terminix Memphis, TN

• Triage of all incoming requests for Commercial Legal Team

• Tasked with sole review of incoming requests for NDA/MNDA

• Submitted Proof of Claim to Bankruptcy Courts across the United States on behalf of Terminix Commercial

• Promoted to Paralegal II November 2021, began legal duties in Residential business area

• Assisted in resolving Residential customer complaints, by working with Attorney General Offices Nationwide, as well as the Better Business Bureau, and Consumer Protection Agencies 10/2013 – Present Sales Assistant ServiceMaster (Terminix Commercial) Memphis, TN

• Maintain sales records and statistics, and sales support marketing pieces

• Gather information on new prospects to gain clear understanding of their needs

• Assist in the acceptance and preparation of RFI’s (request for information), and RFP’s (request for proposal)

• Maintain existing customers, and develop new customer relationships via meetings

• Maintained tradeshow and expo registration for National Account Sales Managers

• Assisted legal department with contract review for RFP, RFQ, RFI

• Assisted Billing team with Bankruptcy court filings and reviews

• Assisted National Account department with Partner Liaison duties-support for Franchisees/Sub- contractors

06/2011 – 10/2013 Customer Account Manager ServiceMaster (Terminix National Accounts) Memphis, TN

• Manage 18+ accounts by satisfying clients pest control service needs

• Provide monthly, quarterly, yearly reports to clients to access future pest control needs

• Assisted clients’ executive teams with providing a pest free environment for their facilities 04/2005-01/2011 Supervisor StoneRiver Pharmacy Solutions formerly known as Third Party Solutions Memphis, TN

• Mentored employees to maintain and exceed department standards

• Performed projects in timely manner to meet deadlines

• Proactive leadership

• Delegated queue assignments

• Demonstrated initiative by identifying opportunities for improvement

• Established department goals for inventory reduction and client fulfillment

• New hire recruitment/payroll

• Conducted new hire orientation

11/2003-04/2005 Lead Trainer/Team Lead Third Party Solutions Memphis, TN

• Trained procedures to new employees

• Performed orientation regarding facility rules, dress code, and attendance policy

• Coached team to maintain as well as exceed department standards

• Assisted with implementation of procedure changes 06/2002-04/2005 Team Lead Third Party Solutions Memphis, TN

• Coached team to maintain as well as exceed department standards and provided feedback

• Inbound as outbound calls regarding workers compensation prescriptions

• Provided professional and courteous customer service

• Met established production and quality standards

• Provided additional support functions as needed

01/2001-06/2002 Customer Service Associate Office Team/Third Party Solutions Memphis, TN

• Inbound and Outbound calls regarding Workers Compensation Prescriptions

• Provided professional and courteous customer service care

• Met and exceeded department quotas

• Document accurate and complete notes of all interactions regarding claims

• Verified critical information per policy in order to minimize financial risk and processing of prescriptions Keyword Summary

Achievement-oriented with 7 years of leadership experience and proven ability to meet objectives, communicate with clients, and quickly excel in new industries

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