Senior Credit Collections Specialist

E X P E R I E N C E

Citizens Bank

Sid Wainer & Son, Belknap White Group, ThyssenKrupp Elevators America 2004-2008, 2021-present

****-****

COLLECTION RECOVERY SENIOR SPECIALIST

Complete account maintenance, in accordance with SLA Systems Maintain compliance with all banking requirements

Maintain consistent levels of communication with external customers & internal teammates regarding account information

Timely follow-up with appropriate contacts regarding claims CREDIT COLLECTIONS SPECIALIST

Reviewed COD orders to be delivered and released them for delivery Processed credit card and ACH payments

Sent invoices for daily deliveries, researched customer deductions, assisted customers with information on the outstanding invoices, and reconciled accounts Researched disputed invoices for errors, prepared and submitted credit memos, revised and submitted corrected invoices

Contacted between 30-35 delinquent customers daily with invoices over 30+ days and documented collection efforts

Worked with the sales team on special deals and extended terms, researched customer deductions, established credit limits and notified customer of results, and worked across departments on claims

Administered "holds" on service contracts and liens on properties when needed Coordinated with front-facing teams when issues arose that required personal intervention to best resolve conflicts

REAL ESTATE LICENSE

1998-2001, 2019-2022

Caldwell Banker Gold School of Real Estate

& RI Realtors Association

HIGH SCHOOL DIPLOMA

E D U C A T I O N &

C E R T I F I C A T I O N S

A. PAULA MARQUES

Customer Service

Front End Management

Retail Operations

Accounts Receivable

Liquidations

Property Sales & Management

Strong Communication

Human Resources - Onboarding

I am an organized project manager

with strong communication skills. I

love to work with customers and with

a team to problem-solve and create

solutions whether in consumer

financing, retail operations, or real

estate sales and management.

774-***-**** • Glendale, RI • ***********@*******.*** S K I L L S

S U M M A R Y

English - Fluent (oral & written)

Portuguese - Fluent (oral & written)

Spanish - Fluent (oral)

L A N G U A G E S

Walmart

1999-2002, 2006-2014

ASSISTANT STORE MANAGER OF OPERATIONS

Supervised store operations including: opening and closing, Cash Office, Site to Store, Money Center, front-end operations, backroom receiving, and claims Responsible for personnel including interviewing and hiring for all departments, setting schedules, completing 90 day and yearly performance reviews, providing on- boarding to new hires, and on-going coaching to improve associate performance R E F E R E N C E S

Minda Felix - 508-***-****

Ainsley M. Cantoral - 401-***-****

Yvonne Sousa - 401-***-****

Donielle Billings - 727-***-****

M

M A R Q U E S

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