Data Entry Customer Service

SHABBIR Y. JAMNAGERWALLA (RPhT & CPhT).

*** ********** *****, ********* # ***, Mobile: 469-***-****.

EULESS, TX 76039-6512, U.S.A. Email: **.*******@*****.***

“CAREER OBJECTIVE”.

To work in a professional environment with an aim of learning new strategies and discovering new horizons in corporate culture and be an active Team Player. Seeking an opportunity in an organization, where growth is a consistent phenomenon and diligence is given due credits.

“PROFESSIONAL PROFILE”.

Multi-Lingual (English, Swahili, Gujarati, Hindi, Urdu, little Arabic) with global experience spanning over more than 25+ years in challenging business environments requiring strong organizational, analytical, and follow through capabilities in identifying system inefficiencies and implementing corrective measures to improve cash flow, reduce costs, and strengthen Patient / Customer Pharmacy relationships. Demonstrate exceptional interpersonal and communication skills in relating to Management, Colleagues, Vendors, Revenue and Customers in critical situations. Consistently achieves outstanding results and accolades.

Accurately maintain required documentation logs, performing annual Rx Audits of C2, C3, C4 & C5 Scripts as assigned. Support Pharmacist in patient care through order fulfillment, completion and delivery of final product to the patient, and follow-up with members of the care team and/or patients in our medication management program on any exceptions to order fulfillment. Utilize proper record-keeping in appropriate systems as related to patient interactions, inventory management, prescription processing, delivery management. Accurately completes prescription data entry, filling, packaging, and logistics steps. Accessing, inputting, and retrieving information through the Pharmacy's computer network to maintain accurate records. Create accurate prescription labels. Obtain refill authorizations from prescribers. Process and prepare third-party insurance claims and help Customer/Patients with Discounts Coupons like Good Rx, Paramount and Other for Billing purposes. Maintain accurate patient/ client profiles. Complies with established procedures, rules, and regulations. Complies with all Texas State Board of Pharmacy rules and regulations. Complies with Customer Service expectations as applicable to the Department. Professionally answer phones and direct customer calls to the appropriate personnel. Handle customer problems/ concerns in a calm manner while escalating to appropriate person for resolution. Promoting teamwork, professional services and clear communication. Understand confidentiality with respect to patient/ client care; complying with all federal and state laws applicable to the confidentiality of protected health information (PHI) and electronic protected health information (EPHI); and follow HIPAA guidelines regarding readily identifiable protected health information. Certified Vaccine Immunizer & Basic Life Support Trained.

“PROFESSIONAL PHARMACY WORK EXPERIENCE”.

Certified Floater Pharmacy Technician 2 – (RPhT & CPhT) - (Full Time Employee) – Albertsons Companies / Tom Thumb Pharmacy – Store # 3312, 2400 W 7th St, Fort Worth, TX 76107.

Date: (10/01/2021 – 01/31/2023).

Support Pharmacist in patient care through order fulfillment, completion and delivery of final product to the patient, and follow-up with members of the care team and/or patients in our medication management program on any exceptions to order fulfillment.

Utilize proper recordkeeping in appropriate systems as related to patient interactions, inventory management, prescription processing, delivery management.

Accurately completes prescription data entry, filling, packaging, and logistics steps.

Accessing, inputting, and retrieving information through the Pharmacy's computer network to maintain accurate records.

Create accurate prescription labels.

Obtain refill authorizations from prescribers.

Process and prepare third-party insurance claims.

Assist Patients/Customers with GoodRx, Paramount & Other Coupons for billing.

Maintain accurate patient/ client profiles.

Complies with established procedures, rules, and regulations.

Complies with all Texas State Board of Pharmacy rules and regulations.

Complies with Customer Service expectations as applicable to the Department.

Professionally answer phones and direct customer calls to the appropriate personnel.

Handle customer problems/ concerns in a calm manner while escalating to appropriate person for resolution.

Promoting teamwork, professional services and clear communication.

Understand confidentiality with respect to patient/ client care; complying with all federal and state laws applicable to the confidentiality of protected health information (PHI) and electronic protected health information (EPHI); and follow HIPAA guidelines regarding readily identifiable protected health information.

Authorized & Certified Vaccine Administrator for COVID-19 & Other Vaccines.

Certified Basic Life Support Specialist.

Certified Pharmacy Technician 1 – (RPhT & CPhT) - (Part Time Employee) - CVS Pharmacy – Store # 07469, 290 N. Denton Tap Road, Coppell, Texas 75019.

Date: (07/01/2021 – 09/30/2021).

Receiving a written prescription.

Verifying the completeness of a prescription.

Obtaining the correct patient information.

Pulling prescription files.

Verifying refill status.

Entering prescription data.

Verifying third-party information and plan limitations.

Prioritizing incoming prescriptions.

Offering generic alternatives.

Answering the phone.

Generating labels.

Retrieving of product, counting, and pouring.

Third-party processing.

Ordering & Order processing.

Housekeeping.

Cashiering and handing out filled prescriptions.

In-charge of PCR COVID-19 Testing through Drive-through Window for roughly 35 Patient's daily.

Pharmacy Technician in Trainee - (Full Time Employee) - Harmony Compounding Pharmacy – 4388 W Green Oaks Blvd., # 110, Arlington, TX 76016.

Date: (08/01/2019 – 06/30/2021).

Prepares and dispenses medications, and maintains related records for patients.

Prepares, packages, labels, and distributes medication doses prescribed by physicians.

Maintains inventories of drugs and supplies, stocks shelves, rotates stock, and checks expiration dates of pharmaceuticals.

Fills/stocks medications in various automated devices.

Operates various types of pharmacy automation, including, but not limited to, Auto fill devices; Baker Cells; Kalish cells, A-frames; repackaging equipment; and electronic scales.

Reads computer screens, uses scanning equipment, and selects specific drugs/products required to fill an order by name, strength, and National Drug Code (NDC) number.

Cleans cells and performs first level preventative maintenance which includes cleaning off lights, vacuuming, and making minor adjustments to equipment.

Understand Cardinal Health Ordering Drug Software & completing all Pharmacy Training Modules.

Understands the precautions required when handling hazardous materials and hazardous waste.

Senior Project Manager (Sales & Marketing Division) - (Full Time Employee) – Royal Signs & Awnings, 2471 NW Dallas St, Grand Prairie, TX 75050.

Date: (12/15/2016 – 07/31/2019).

Determine and define project scope and objectives.

Predict resources needed to reach objectives and manage resources in an effective and efficient manner.

Prepare budget based on scope of work and resource requirements.

Track project costs in order to meet budget.

Develop and manage a detailed project schedule and work plan.

Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress.

Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.

Utilize industry best practices, techniques, and standards throughout entire project execution.

Monitor progress and make adjustments as needed.

Measure project performance to identify areas for improvement.

Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules.

Meeting with project team members to identify and resolve issues.

Submitting project deliverables and ensuring that they adhere to quality standards.

Preparing status reports by gathering, analyzing, and summarizing relevant information.

Establishing effective project communication plans and ensuring their execution.

Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget.

Coordinating the development of user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients.

Identifying and developing new opportunities with clients.

Obtaining customer acceptance of project deliverables.

Managing customer satisfaction within the project transition period.

Conducting post-project evaluation and identifying successful and unsuccessful project elements.

ERP project oversight.

“PROFESSIONAL OTHER / PAST WORK EXPERIENCE’S”.

1> Spectrum – Charter Communications, LLC, North Richland Hills, TX 76180.

(10/01/2018 – 04/30/2020).

Senior Direct Sales Supervisor - (Residential DSR).

Job Duties:

Head of one of the DSR Unit’s for North Richland Hills – Dream Team Office, Texas.

Planned, implemented & managed individual marketing and sales plans for Northern Texas / DFW Metroplex neighborhoods by Door to Door Residential Sales & Marketing.

Utilized human relations, communication & negotiation skills to market & sell home fiber optic high speed Internet, home Cable television, home telephone & Mobile services.

Responsible for identifying client needs while researching ways to improve the quality of their services.

Effective at finding cost saving options for new customers daily, often reducing their costs by as much as 50%.

Met & most often exceeded monthly sales goals by 20 - 50% & Consistent performer goals in a challenging & fast-paced environment.

Qualified for various monthly & quarterly sales promotions winning cash & gift cards & awards.

Frequently exceeded sales quota by 150-250%, achieving at least 100% of quota every sales period.

Expanded customer base in territory through cold contacting, networking & account management as per monthly leads provided.

Earned Top Performer award for 2018/2019 by attaining the highest 6 months sales volume among team.

Proficient time management skills & able to prioritize.

Accurately completed & maintained customer records for services & quality control measures.

Developed, tested & implemented new sales strategies to further personal & team successes.

Expert level knowledge on department mission, team goals & sales strategies.

Dynamic & creative problem solver on focus groups regarding issues such as: sales & marketing strategy & structure & training of new employees & shadow on site.

Implemented various marketing & advertising techniques to generate new sales for Spectrum – Charter Communications, LLC & always adhering company’s Vision & Mission at all times.

Followed up each sale, site, providing customer service to exceed the company standard of a retention rate per sale of 85 percent.

Completed four week’s Sales training, Product training & Sales force training, scoring perfect scores on all coursework.

Learned consultative selling skills to identify opportunities, overcome objections & close sales.

Achieved & fostered strong working relationships with new client partners.

Excelled first month with 100% triple play sell in NRH, FT & Dallas Area’s.

Received recognition for most sales in the team.

Received miscellaneous team bonuses for high sales.

Awarded on January’21st 2020 the following 5 Awards for Direct Sales Texas Region – North Richland Hills :-

Golden Door Knocker Award – (Recognition of 21 Qualifying Connects in Fiscal December’2019).

DSR Positive Customer Experience & Random Survey Award – (Recognition of Achieving above expectations for positive Customer Service in Fiscal December’2019).

Hustle Award – (Recognition for Daily / Weekly / Monthly proactive strong Work ethics on Field / Turf).

1 Year Certificate – (Recognition for completing 1 Year of dedicated Service).

Texas Region Champion – (Recognized 5 Consecutive Months Texas Champion for NRH Office).

2> Darsh Industries Limited (Redgold) - Dar-es-Salaam, Tanzania.

(01/02/2017 – 09/30/2017).

Vice President - Head of Sales & Marketing – 6 East African Community (EAC) Countries

(Tanzania, Kenya, Uganda, Rwanda, Burundi & South Sudan).

Job Duties:

Fruit & Vegetable Processing – FMCG Organization with Head Quarters in Arusha and Regional Offices all over Tanzania.

Develop new business opportunities with GPO’s (group purchasing or higher organizations) and other potential customers at all stages of the sales cycle to include targeting, prospecting and presenting compelling business propositions.

Prepare and present powerful, persuasive sales presentations that effectively demonstrate the value proposition of "Darsh Industries Limited - Redgold" - FMCG Range of Industry Products & Solutions.

Effectively manage large scale, complex contracts negotiations and close new business deals with GPOs and other potential customers.

Lead the Business segment of the Company to achieve Sales & Marketing targets & grow local market share for both International & Domestic (Export & Import).

Ensuring key performance indicators & challenging customer service targets are met.

Producing monthly sales performance reports.

Testing very new product releases to support product development team in EAC Markets.

Negotiating the agreement terms & closing down sales leads & signing FMCG Contracts/Agreements with prospective Local & EAC Customers.

Coaching & giving various Training & Seminars to Group Staff Members.

Visiting regularly existing & new Clients in different Up-Country Regions, Branch & Agent Offices & in EAC Countries.

Ensuring customer service satisfaction and good client relationships are met.

Performing quality checks on product & service delivery standards periodically.

Travel 90% frequently within & outside the Country.

Senior Management Active Board Member.

Other duties as may be assigned if any by the Executive Board.

3> Al Hatimy Enterprises Limited & Kilimanjaro Cables (T) Limited - AFRICAB - Dar-es-Salaam, TANZANIA.

(01/02/2015 – 12/31/2016).

Regional Country Director - Business Development / Administration – Tanzania – (Sales, Marketing, Operations, Administration, Procurement, Logistics, Customer Service & Revenue Debt Collection).

Job Duties:

Develop new business opportunities with GPOs (group purchasing or higher organizations) and other potential customers at all stages of the sales cycle to include targeting, prospecting and presenting compelling business propositions.

Work effectively with "C - Level" decision makers, i.e., CEO, CFO, COO, CTO, VPs and Directors, to develop long term strategic relationships.

Prepare and present powerful, persuasive sales presentations that effectively demonstrate the value proposition of "AFRICAB Group Companies" products solutions.

Effectively manage large scale, complex contracts negotiations and close new business deals with GPOs and other potential customers.

Collaborate with professional services and other support teams to ensure successful implementations.

Develop and execute a strategic business plan that meets or exceeds established sales goals and supports Company Continuous Revenue and Profitability targets.

Attend conferences, seminars, trainings and professional meetings and promote various product solutions and brand.

Prepare and give business reviews and presentations to the Senior Management Team monthly.

Creates and sustains ongoing forums that encourage two - way communication opportunities.

Effectively builds and maintains partnerships with clients, prospects and people at all levels across the company.

Coaching & giving various Training & Seminars to Group Staff Members.

Travel up to 80% frequently within & outside the Country.

Brand Ambassador for “African Group Of Companies (namely: Al-Hatimy Enterprises Limited, Kilimanjaro Cables Limited, Al-Hatimy Developers Limited, Allmol Freight Services Limited, Safari Couriers Limited – (MD), Emax IT Solutions Limited & Scheema Consulting Services)” to various events Domestically & Abroad.

Senior Management Active Board Member.

Other duties as may be assigned if any by the Executive Board.

4> Diamond Express Limited / TNT International Express - Dar-es-Salaam, TANZANIA.

(01/02/2010 – 12/31/2014).

Country Manager & Head of Business Development – Tanzania – (Sales & Marketing).

Job Duties:

Lead the Business segment of the Company to achieve Sales & Marketing targets & grow local market share for both International & Domestic (Export & Import).

Identifying and establishing contact with potential customers.

Responding to sales inquiries from new & existing customers.

Developing & plan Business Strategy, managing & controlling of budgets, including Sales, Marketing, Brand Management, Advertising& Promotion.

Delivering presentations of the company products at conferences, customer sites & exhibitions & attending user group Meetings & trade exhibitions.

Ensuring key performance indicators & challenging customer service targets are met.

Producing monthly sales performance reports.

Testing very new product releases to support product development team.

Providing feedback of potential customers and members to enhance product functioning & the service delivery.

Ensuring effective internal communication within the Sales, Marketing team & across the company.

Assisting to identify the opportunities for upcoming products & for development and enhancement of existing products.

Negotiating the agreements & closing down sales leads & signing Courier Contracts/Agreements with prospective clients.

Coaching & giving various Training & Seminars to Group Staff Members.

Visiting existing & new Clients in different Up-Country Regions, Branch & Agent Offices.

Ensuring customer service satisfaction and good client relationships are met.

Performing quality checks on product & service delivery standards periodically.

Travel 80% frequently within & outside the Country.

“ACADEMIC EDUCATION”.

(2019)- Texas State Board of Pharmacy & Passed PTCB Exam.

Awarded Registered Pharmacy Technician License – Registration Number # 299484, PTCB Certificate Number 30167447.

(2001)- Career Computer Institute, Dubai, U.A.E. (Certification).

Awarded Diploma in Internet Web Designing / Development with Credits.

(1996)- Clover Technologies Limited, Pune, Maharashtra, INDIA. (Certification).

Awarded Diploma in Oracle 7.0 Programming under HP – UX 9.04 Platform.

(1992 – 1996) - Informatics Computer Institute (Singapore) in affiliation with University of Cambridge, Cambridge,

U.K., Pune, Maharashtra, INDIA. (College / Technical Diploma / Associates Degree).

Awarded Advance Diploma in I.T. Computer Science with Credits.

(1991 – 1992) - Poona College of Arts, Science and Commerce, Pune, Maharashtra, INDIA. (Upper High School).

Passed S.Y.J.C Science Examination (equivalent to “A” Levels – 12th Grade).

(1985 – 1991) – Arab Unity School in affiliation with University of London School Examination Board, London, U.K. (High

School Graduation). Successfully completed and passed G.C.E. “O“ Levels from Grade 7 to Grade 11 with Credit’s.

“RECENT PROFESSIONAL LICENSE / CERTIFICATION”.

-Registered Pharmacy Technician License – (CPhT) from Texas State Board of Pharmacy - (Registration No. - 299484).

-Pharmacy Technician Certification Board – (PTCB) - (Certificate Number – 30167447).

-Registered & Certified Immunizer for Vaccines from Powell Health Consulting & Training LLC & Idaho Society of Health-System Pharmacists for Immunization Administration.

-Basic Life Support Certification from American Red Cross Training Services.

-IV Certification: Compounding Sterile Preparations Techniques Course / USP 797 – Certificate Of Completion – from Udemy International Training Institute, San Francisco, CA – (Certificate No: UC-181ed-ddd5-47a6-b664-4032c071c3e1) – (Reference Number: 0004).

-Non-Sterile Compounding Techniques Certification Course / USP 795 – Certificate Of Completion – from Udemy International Training Institute, San Francisco, CA – (Certificate No: UC-b42853cd-afe9-4fa6-a31f-b699142110c8) – (Reference Number: 0004).

“PROFESSIONAL REFERENCES”.

AVAILABLE ON SPECIAL REQUEST.

Contact this candidate