Customer Service Sales Representative

Daquan Knight

***** ******* *** *** *, Newport News, Virginia, 23608, US • 757-***-**** • **********@*****.*****.*** Outgoing support tech committed to creating Innovative soulutions to complex business problems very humble and knowledgeable man who is willing to learn and grow

Configuration management

System upgrades

Excellent problem solving abilities

Written and oral communication

Great at problem resolution

excellent diagnostic skills

Computer programming and updating software skills

Customer service

Computers,Phones,Cameras and equipment repair skills Willingness to learn

High School - 2017

Menchville High School - Newport News, VA

Information Technology - Bachelors - 2021

Shaw University - Raleigh, NC

HVAC Technician - June, 2017 to September, 2017

Huntington Ingalls Industries - Newport News, VA

Read blueprints, repairing hoses and setting up ventilation for other workers to come finish there job, replacing old ventilation systems Ferguson IT internship - April, 2018 to September, 2018 Ferguson Enterprises, Inc - Newport News, VA

Reviewed systems and network performance to make proactive adjustment based on established IT policies Set up and maintained store servers

Assisted on creative projects from concept to completion while handling outside vendors Monitored network performance statistical for both real time and historic time Managing inventory and labeling equipment

Worked with numerous programs puty etc

Apple Repair Tech - June, 2019 to December, 2020

Apple - Newport News, VA

Assisted customers on fixing their devices and apps in there phone in all aspects Got trained in iPhone and iMac troubleshooting and passed classes repaired and worked on every Apple products

recorded information and steps used to take to fix devices while giving the best experience and customer service Increased customer satisfaction by resolving Product or Service issues Had an excellent attendance record and was always on time for work. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Inside Sales Representative(Remote) - July, 2021 to August, 2022 Ferguson Enterprises, Inc - Newport News, VA

Established excellent sales ability and strong interpersonal skills with confident and persuasive approach Giving the customer amazing experience and service building a great relationship with the company Increased profits for the company surpassing my projections on sales worked and managed all remotely

+ 100k sales made

Building a great relationship with companies and customers

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