Service Specialist Operations Supervisor
Resume:
Jonathan
Wagner
*** ***** **** ************** **
***********@*****.***
www.linkedin.com/in/jonathan-wagner086
Achievement-oriented professional with strong experience in operations management, supply chain management and inventory management. Experienced operations leader in the healthcare, hi-tech, government contract and e-commerce sectors. Proven track record of managing complex projects while leading teams and supporting an organization’s overall success.
Core Competencies
●Safety-Mindedness
●Customer focus (internal and external)
●Interpersonal skills
●Adaptability & Flexibility
●Lean management
●Accountability and responsibility
Professional Experience
May 21 - Current
Operations Manager
Louisville, Denios
Currently serving as a Operations Manager for DENIOS the world’s leading manufacturer and supplier of products and services for HAZMAT storage, occupational environmental protection and work safety. Facility maintains ISO 14001, ISO 50001, ISO 9001 certifications.
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Nov 11 - may 21
Operations Supervisor / Louisville, Owens-Minor
Served as an Operations Supervisor for a flagship 3PL facility containing 12 clients within the healthcare sector, supporting pharmaceutical and medical device spaces ($130M+ on-hand inventory). Facility maintains ISO 9001:2008 and 13485 certifications, is VAWD certified, registered (CDRH) as a device repackager, (CDER) as a drug relabeler, (CBER) as a tissue facility and houses a DEA cage for the distribution of class 3, 4 and 5 drugs. Value added service functions include inspection, manufacturing, labeling, relabeling, kitting, color coating and etching.
●Provides management and supervision for 2 operational leads, 5 of valued added service specialist techs, 2 of inbound planners and 43 of warehouse teammates.
●Defined and created work instructions for Quality Management System compliant with ISO9001 Certifications
●Implemented cost reduction opportunities creating a second and third shift team to reduce overtime and eliminate backorders
●Utilized Red Prairie (WMS) which ensured receiving and shipping procedures were followed to maintain inventory accuracy
●Designed and created work instructions and standard operating processes with the validated QMS.
●Schedule and lead regular meetings on daily basis to ensure targets are met
●Daily communication with clients to build and strengthen client relations ship
July 04 – Nov 11
Admin 9 / Louisville, UPS-SCS
Operated as an Admin 9 within UPS Supply Chain Solutions containing 4 clients within the healthcare sector, supporting pharmaceutical and high tech accounts.
●Managed 5 direct reports over multiple accounts
●Provided daily information for forecasting output revenues
●Ensured all procedures are implemented and followed
●Supervise in plant physical inventory counts and lead in reconciliation
●Managed warehouse locations of product placement to improve picking and shipping efficiencies
●Managed Cycle count program to meet or exceed customer expectations
Education
High School Diploma / Pleasure Ridge Park, Louisville
Professional Development
●Designated Representative License Drug Wholesaler
Activities
●Head of Church Security
●Seventh Grade Boys BB Coach
●K-2nd Grade AAU Boys BB Coach
Contact this candidate