Service Representative Data Entry

MARLISE R. SAMPSON

***************@*****.*** • 267-***-**** • Statesboro, GA 30458

Highly resourceful customer service professional willing and able to adapt effectively to a constantly changing environment. A creative problem-solver who is energized by dealing with a variety of challenges in a fast-paced environment. track record of quickly acquiring competency in all products and transactions while readily and positively adapting to change. WORK EXPERIENCE

GAINWELL TECHNOLOGIES, Customer Service Representative 04/2022-12/2022 Irving, TX (Remote)

• Works with different software systems to handle incoming calls

• Provides assistance as a third-party liaison for Medicaid patients to help them understand their benefits

• Asks appropriate questions and listens actively to identify specific questions or issues while documenting required information in computer systems

• Research complex issues across multiple databases and works with support resources to resolve customer issues and/or partner with others to resolve escalated issues

• Meets departmental standards for production and quality

• Meets departmental standards for schedule adherence

• Demonstrates a cooperative, positive attitude in the workplace

• Performs all other duties as deemed appropriate to provide customer service BDR SOLUTIONS, LLC, Call Center Customer Service Representative 11/2021-04/2022 Silver Springs, MD (Remote)

• Handled incoming and outgoing phone calls and identify the type of assistance the customer needs

• Assisted customers in navigating the portal while encouraging and reassuring them to become self-sufficient

• Participated in training and self-development opportunities when appropriate

• Mentored new hires and existing staff in the efficient use of call-handling best practices to ensure accuracy

• Launched outbound calls as appropriate

• Implemented policy/process identification and improvements

• Ensured ongoing quality improvements for Veteran and Provider interactions

• Provided Excellent Customer Care to our Veterans and Providers

• Performed special projects, initiatives, and other job duties as assigned HEALTH ADVOCATE, Customer Care Associate 11/2018-11/2021 Plymouth Meeting, PA

• Aided with referrals for short-term problem resolution and referrals for members and their family

• De-escalated calls by utilizing active listening and positive positioning statements to ensure positive resolution for both customer and company in order to build rapport with callers

• Managed tasks with timely follow-up per policies, which involve interactions with members, providers, insurance carriers, and other vendors.

• Answered a wide variety of questions members have regarding healthcare, and health benefits to be able to assist the members' needs and/or determine the best resolutions SAFEGUARD CO., Customer Service Representative 09/2015-10/2018 Lansdale, PA

• Sent proofs to distributors and received corrections and approvals for processing both via phone and email

• Followed up on orders through shipment and invoicing

• Teamwork required files to be organized and current. Included contact with distributor/clients for clarification and follow-up

• Data Entry

• Assisted customers with a warm and professional attitude

• Answered general questions

• Reviewed customer information and resolved complaints Marlise Sampson, page 2

WILCO ELECTRONICS, Dispatch/Customer Service Representative 01/-11/2014 Fort Washington, PA

• Received and transmitted messages

• Tracked vehicles

• Maintained accurate equipment information

• Fulfilled clerical activities

• Managed client records

THE COMPLIANCE TEAM, Customer Service Representative 11/2009-11/2013 Spring House, PA

• Assisted customers with a warm and professional attitude

• Answered general questions

• Resolved customer information and complaints

• Recognized for exceptional customer service, knowledge of technology, professionalism, and competency EDUCATION

OLNEY HIGH SCHOOL

High School Diploma, Philadelphia, PA

ADDITIONAL SKILLS

Attention to Detail, Active Listening Skills, Interpersonal Skills, Effective Time Management, Positive Attitude, Builds Customer Loyalty, Adaptability, Data Entry, Typing speed 50 wpm, Expert use of general office equipment (fax, copier, etc.), Proficient in Windows 2000, XP, 7 & 8, and Microsoft Office XP (Word, Excel, PowerPoint, Outlook), Bibliographic and online research

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