Tarwanda Lewis

ER Technician

267-***-**** advqt5@r.postjobfree.com Philadelphia, PA 19133

CAREER OBJECTIVE

Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. EXPERIENCE

ER TECHNICIAN, Philadelphia, PA

Penn Presbyterian Medical Center, April 2022-Present

• Escorted patients to examination rooms to prepare for physician exams.

• Coordinated with doctors and registered nurses to develop care plans for patients.

• Performed EKGs

• IV's/Venipuncture

• Helped with safely transferring patients in and out of wheelchairs and adaptive equipment.

• Organized and maintained appropriate levels of medical inventory and supplies.

• Documented findings on patient care charts, notifying nurses of changes observed in patients' condition.

• Assisted patients with bathing and grooming.

• Inventoried medical stock and placed orders to keep supplies ready.

• Disposed of waste and hazardous materials.

• Took temperatures, blood pressure and weight to prepare patients for examinations. ER TECHNICIAN, Langhorne, PA

St. Mary Medical Center, June 2021-June 2022

• Escorted patients to examination rooms to prepare for physician exams.

• Coordinated with doctors and registered nurses to develop care plans for patients.

• Helped with safely transferring patients in and out of wheelchairs and adaptive equipment.

• IV's/venipuncture

• Performed EKGs.

• Disposed of waste and hazardous materials.

• Assisted patients with bathing and grooming.

• Took temperatures, blood pressure and weight to prepare patients for examinations.

• Inventoried medical stock and placed orders to keep supplies ready.

• Communicated well with patients to identify and attend to needs. FIELD TRAINING OFFICER/EMT, Philadelphia, PA

Romed Ambulance, August 2018-January 2021

• Assessed call situation to determine best course of action and appropriate protocol.

• Communicated with dispatcher to receive and understand call data and customer feedback.

• Established a strong rapport with patients and their families while providing compassionate care.

• Reported training outcomes to management via monthly reports.

• Performed CPR and utilized other life-saving measures.

• Utilized medical equipment and supplies to treat patients. Communicated with dispatchers and treatment center personnel to provide information about situation, to arrange reception of victims and to receive instructions for further treatment.

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• Administered first aid treatment and life support care to sick and injured persons in prehospital settings. SALES GENERALIST, Willow Grove, PA

Victoria's Secret, King of Prussia, August 2016-March 2020

• Assisted customers with locating items and finding prices.

• Developed a thorough knowledge of store products and services.

• Assisted customers with product selection and purchasing decisions.

• Opened cash register at beginning of day and reconciled at closing, driving store operating procedures.

• Processed sales and handled payment transactions via point of sale system.

• Assisted in training new employees on store procedures.

• Took inventory of merchandise to identify items needing reordering or replenishment.

• Received and counted stock items to record data manually or on computer.

• Disposed of damaged or defective items.

• Set up promotional displays and signage to increase sales.

• Reconciled POS reports with cash till and receipts, reporting discrepancies to management. JEWELRY & BEAUTY SPECIALIST, Willow Grove, PA

Nordstrom Rack, June 2017-January 2020

• Delivered outstanding customer service and high-quality shopping experience to grow customer base.

• Stayed informed on current promotional events and sales to attract customers.

• Recommended, select, and help locate and obtained merchandise based on customer needs and desires.

• Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.

• Opened and closed cash registers, balanced cash drawers, and made deposits.

• Supervised employees, offering assistance when needed

• Assessed customer needs by listening to cues and recommending products.

• Adhered to loss prevention guidelines and deterred shoplifting to alleviate shrink. CALL AGENT/DATA ENTRY SPECIALIST, Philadelphia, PA M. Davis & Company, April 2016-March 2017

• Analyzed customer issues to quickly assemble actionable solutions.

• Communicated articulately to minimize verbal confusion during calls.

• Exceeded performance metrics relates to call time, quality, and customer satisfaction.

• Answered calls, left voicemails and scheduled follow-up calls to drive customer engagement.

• Managed and resolved issues with customers during calls by following determined script.

• Utilized multiple software programs to manage data entry functions.

• Preserved customer confidence and protected operations by keeping information confidential.

• Located and corrected data entry errors with thorough verification methods. SHIFT LEAD, Philadelphia, PA

Speedway/HESS, August 2014-August 2016

• Interviewed and hired employees under supervisor directions

• Employee payroll

• Updated gas prices on outside display, staying in accordance with national and local rates.

• Created gas station work schedule by using employee availability and scheduling database.

• Monitored gas station fuel supply and oversaw gas deliveries to maintain necessary fuel levels.

• Assisted customers with gas pump and fuel issues, resolving minor complaints and making note of large problems.

• Followed local and federal guidelines for prevention of gasoline-related accidents.

• Checked identification for tobacco, alcohol and lottery sales to comply with state law.

• Liaised with management to oversee inventory and order and restock items.

• Counted cash drawers at beginning and end of shifts to verify correct amounts.

• Supervised others and provided on-the-job training. EDUCATION

COMPLETED COURSEWORK TOWARDS ASSOCIATE IN ARTS (A.A.) IN SCIENCE & TECHNOLOGY, Philadelphia, PA

Community College of Philadelphia, January 2020

EMT-B TRAINING, Philadelphia, PA

Drexel University, December 2017

HIGH SCHOOL DIPLOMA, Philadelphia, PA

W. William Bodine High School for Int'l Affairs, June 2014 SKILLS

Exceptional Telephone Etiquette Customer Service Employee Scheduling Microsoft Excel Cash Register Operations Leadership BLS

AWARDS

• Employee of the month (Dec 2017-May 2018)

• Nordy Star (2018)

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