Service Representative Data Entry

MICHAEL L. STEWART II

**** ****** ******, ********, ** 60163

**************@*****.*** 708-***-****

EDUCATION

Proviso West High School, Hillside, IL Diploma June 2004 General Studies

JVS Chicago, Chicago, IL Certification & Licensed August 2016 144 hours classroom instruction

120 hours externship

Curriculum: Pharmaceutical compounding and calculation; sterilization techniques/OSHA regulations; pharmacy records, translation, and terminology; broad understanding of pharmaceutical operation; knowledge of medication preparation, inventory management, pharmacy best practice

Skills

Microsoft Word, Excel, PowerPoint, Publisher, Outlook, Access, PC and Mac, Internet, Email, WPM 42, CPR / AED Certified (training provided)

LICENSE AND CERTIFICATION

Pharmacy Technician,

Illinois Department of Financial and Professional Regulation Certified, ICPT (ExCPT),

National Health career Association (NHA) Certification of Pharmacy Technicians WORK HISTORY

DLH Label Technician HInes, IL

2019- Present

● Prepare and dispense medications under supervision of pharmacist.

● Maintain inventories of drugs and supplies and maintaining stock control.

● Operate various types of pharmacy automation.

● Fill and stock medications.

CVS Specialty Pharmacy Representative Mt. Prospect, IL 2016-2018

• Interacting with members who may have serious chronic conditions, as well as physician practices, insurance carriers, health plans, and pharmacy operations team members

• Outbound calls as required

• Entering accurate information into a multi-screen computer application

• Assisting pharmacy services staff members with answering phones, filing and other administrative support activities

• Responsible for account maintenance and updates

Warehouse Distribution Associate, Nicor Gas, Glen Ellyn, IL 2015-2016

● Picked and packed materials for shipment and maintained organization of pallets and orders

● Filled requisitions, work orders and requests for materials, tools or other stock items

● Matched purchase orders to sale orders and distributed for processing

● Identified damage, loss or surplus goods and materials stored in the warehouse

● Managed warehouse inventory intake control

● Prepared initial shipping and receiving packages for local drop offs

● Use common warehouse management software

● Receive/process shipments

● Perform proper forklift inspections and follow forklift operating guidelines and procedures

Operations Associate, Cabot Microelectronics, Aurora, IL 2014-2015

● Produced, packaged and prepared products for shipment

● Performed required quality testing and inspections, data entry and record keeping

● Maintained a safe and clean working environment and led plant safety initiatives

● Developed leadership skills through training and practice Senior Collections Representative, Optimum Outcomes, Downers Grove, IL 2010 – 2013

● Establish contact with consumers to discuss delinquencies, and ability/willingness to pay and identify the appropriate repayment programs/options available to them

● Record accurate and detailed notes; update account status and customer information into the database

● Ensure accuracy of customer accounts

● Navigate through multiple computer applications to update account notes

● Foster a rapport with customers

● Assist with various functions as needed

Warehouse Associate, Costco, Arlington Heights, IL 2007- 2009

● Modeled and promoted a culture of safety in all warehouse functions

● Maintained an organized and standard setup of all warehouse inventory and equipment according to Warehouse Operations standards and best practice

● Oversaw the safety and security of the warehouse inventory and equipment

● Worked closely with the Service Team to manage all materials, documentation, and RMA processing for service and warranty projects

● Maintained auditable records and operated based on defined standards in the shipping and receiving of all warehouse materials

● Managed all material movement throughout the warehouse Customer Service Representative, AT&T Mobility, Schaumburg, IL 2005 - 2007

● Maintain up-to-date knowledge about ATT products and services.

● Respond to customer queries about ATT services, equipment, promotions, roaming and billings.

● Enhance customer retention and satisfaction by providing outstanding and prompt customer services.

● Take customer calls and complete service orders.

● Understand customer needs and recommend appropriate products and rate plans.

● Develop innovative ways to sell ATT products and services to customers.

● Handle customer requests for payments, activations, upgrades and other services.

● Address and resolve customer concerns promptly.

● Handle large volume of customer calls efficiently. References per request

Contact this candidate