Manager General
Resume:
FELICIA
BURKLEO
PROFILE
I have a sharp eye for creative
visual display. I have honed my
multi-tasking skills to work for me in
any environment, with proven
results in conflict resolution and
quick problem solving. I love a
challenge and enjoy pushing
other to achieve their goals.
Contact
Phone
********@*****.***
ACTIVITIES AND INTERESTS
Reading
Beach combing
My Art
Cooking
Travel
Community outreach with the
Homeless.
Senior Manager
BJ’S Brewhouse
2022 –
As the Service manager for Bj’s, I am in charge of Schedules, service mastery for all new hires, the STAR program which seeks out and facilitates further education of top performing team members in each area of the restuaraunt. Inventory and all ordering guides, facility maintience as well as our community TASC force which gets involved with the community and oversee’s fundraisers. Hosting Beer dinners with taste pairings and entertainment.
Manager
Red Robin
2018-2020
Supervise Restaurant staff. Improve performance through ongoing training, attention to detail and empathetic problem-solving methods. Resolve staff and guest conflicts in a professional courteous manner. Inventory and vendor ordering. Projections for food needs as well as cost’s. Admin tasks including corporate communications,
responding to emails from guests. All scheduling for my departments.
General Manager
Chianti Osteria
2017-2018
In charge of recruiting and hiring all restaurant staff. Implemented a new training syllabus and strengthened lead staff by encouraging new goals and standards with positive reinforcement. Organized all Admin procedures with accountability to new goals. Projected sales growth, and actively worked with the community to push sales. Lead Server / Supervisor
The Dead Fish
2010 – 2017
Coordinated training of new team members,
implemented new daily procedure for shift changes. I improved order accuracy and helped to decrease waste by 10% in the first year. Reported to owners on employee progress and areas that needed improvement.
EDUCATION
Solano Community college
April 2001
Liberal Arts
Cosmetology
KEY SKILLS AND CHARACTERISTICS
• Articulate Communicator
• Excellent listener
• Friendly, courteous, and service oriented
• Best under pressure
• Skilled trainer/mentor
• Recruiting and Hiring Talent
• Quality Assurance
• Articulate communicator
Contact this candidate