Customer Support Data Entry
Resume:
Jerome Coleman
Process Driven Manager
Tuscaloosa, AL 35405
********@*****.***
Self-motivated with areas of expertise which include production control, customer relations and inventory management. Organized and versed in coordinating management meetings, high-level conference calls and keeping operations moving smoothly and efficiently to meet demanding manufacturing targets. Focused on increasing production, minimizing equipment downtime and costs and maximizing overall efficiency.
Authorized to work in the US for any employer
Work Experience
Dispute Investigator
Concentrix - Georgia
March 2021 to Present
1. Answer inbound calls
2. Provide customer support
3. Analyze data and create reports
Asst. Store Manager
Walmart - Tuscaloosa, AL
March 2019 to Present
1. Train department managers to operate on process to increase shelf availability. 2. Responsible for the safety and security of associates and customers. 3. Provide exceptional customer service and assist customers with special needs. 4. Responsible for knowing the health of the business and provide feedback 5. Versed in financial acumen of store
6. Supervise 200-300 associates over 3 shifts
7. PLE trained and certified
8. Build relationships with vendors
9. Responsible for the opening and closing of a complex Walmart store 10. Train associates in bin compliance and integrity Account Manager
Toyota Motor Manufacturing - Blue Springs, MS
December 2011 to June 2018
• Delivered a high level of service to vendors to both maintain and extend the relationships for future business opportunities.
• Communicated regularly with national account manager and department managers for daily support and strategic planning for accounts.
• Contacted vendors as soon as issues arose to immediately find resolution before the problems escalated.
• Consistently hit and exceeded KPI goals.
• Developed and maintained long-term relationships with suppliers and vendors to increase business potential.
• Organized standard operating process flows and identified process gaps to decrease workload and increase productivity of team members.
• Maintained and organized a customer database (BAM) and provided detailed reports to management.
• Analyzed processes previously used to send products to customers and uncovered a more efficient method that was positively received by upper management.
• Completed and maintained accurate and organized records, documents and reports.
• Championed cost savings initiatives.
• Managed product quality to guarantee compliance with quality policies, procedures and systems.
• Stocked, staged and transported spare parts.
• Maintained and reviewed computerized records of items purchased and costs associated with purchases.
• Facilitated purchase order process and provided billing summary reports to upper management and end users
Project Manager
Mercedes Benz - Vance, AL
July 2007 to November 2010
• Supervised the work of 10-15 team members on special projects, offering constructive feedback on their work performance and reporting to upper management.
• Defined clear targets and objectives and communicated them to other team members.
• Maintained schedules to ensure that key milestones were being met at every phase.
• Maintained project quality with a hands-on management style.
• Kept records of all costs and expenses and analyzed that data against the project budget.
• Used SAP software for inventory control and reporting.
• Worked directly with team leaders to create resolutions to nonconformance and departmental inquiries.
• Processed employee timesheets for payroll and filed accounting receipts for over 30 vendors Education
Bachelor of Science in Management
The University of Alabama - Tuscaloosa, AL
2007
Skills
• Account development (5 years)
• Asset management (5 years)
• inventory (7 years)
• inventory control (7 years)
• SAP (3 years)
• Cold Calling (5 years)
• Account Management (6 years)
• Powerpoint
• Data Entry (5 years)
• Inventory Management
• MS Office
• Sales
• CRM
• Customer Relationship Management
• Salesforce
• Relationship Management
• Procurement
• Financial Acumen
• Store Management Experience
• Strategic Planning
• Merchandising
• Management
• Conflict Management
• Continuous improvement
• Windows
• Analysis skills
• Customer service
• Microsoft Office
• Retail sales
• Social media management
• Guest services
• Team management
• Recruiting
• Talent management
• Pricing
• iOS
• Mac OS
• Supervising experience
• ADP
• Help Desk
• Retail Management
• Workers' compensation
• Product demos
• Documentation review
• Computer skills
• Customer support
Additional Information
Skills
• Networking skills
• Customer service
• Oral and written communication
• Account development
• Process implementation
• Asset management
• Skilled in MS Office, Outlook, SAP, BAM
• Expense reports
• Issue resolution
• Inventory control
• Shipment processing
• Strong conflict resolution skills
• Positive and friendly
• Excellent work ethic
• Warehouse and manufacturing operations
Contact this candidate