Business Analyst Production Manager
Resume:
Parul Patel
Business Analyst
Dallas, TX *****
*.*****.**@*****.***
· Business Analyst with over 5+ years of progressive experience actively involved in Insurance domain.
· Worked in Software Development Life Cycle (SDLC) methodologies such as Waterfall and Agile.
· Worked throughout SDLC process from initiation/discovery phase to production release and provided post production support.
· Highly experienced in Doors /JIRA for requirements management and defects tracking. Experience in documenting, analyzing, and producing key documents such as Business Requirements Document (BRD), Functional Requirements Document (FRD), System Requirement documents (SRD), Requirements Traceability Matrix (RTM) and Data Dictionary.
· Effectively documented existing & future process with required process diagrams in Confluence
· Maintained version release documentation for the DMS application in Dropbox and Confluence.
· Experienced in working throughout the project lifecycle, starting from the initiation
phase to project go - live and providing post production support.
· Experience in working with PMO office for facilitating in managing multiple projects by monitoring project milestones, highlighting project progress, issues and maintaining an appropriate level of project progress reporting.
· Experience in project management tools such as MS Project, Experience in
creating key project management artifacts such as Project Charter, developing business case, project roadmaps.
· Experience in writing test cases and involved in test planning, test preparation, test execution and issue resolution and report generation to assure that all aspects of the project are in compliance with the business requirements.
· Strong organizational and planning skills, ability to work well under pressure, result-
oriented, self-motivating and versatile in problem solving.
· Skillfully used techniques like interviews, surveys, workshops and JAD sessions by using design modelling tools like Microsoft Visio.
· Involved in creating various artifacts like BRD, functional specifications, Use Cases, data mapping documentation, pre and post RTM, weekly reports etc.
· Capability to communicate with configuration manager, production manager and end users.
· Created meeting minutes in SharePoint and Confluence for Sprint Planning sessions.
· Provided Project management, risk analysis, systems analysis and requirements for process integration
· Introduced Lean Management Analysis tools and techniques for process integration and optimization
· Developed requirements assessment and complete off-the-shelf process documentation for IT Asset Management, Change Management and Incident Management.
· Experience defining the Business process model and preparing complex functional requirement documentation.
Competencies
MS Office: Word, Power Point, Visio, Access, Advance Excel. (VBA, Pivot Tables)
UML Modeling Tools: MS Visio
SDLC/Methodologies: Waterfall, AGILE/ Scrum.
Project Management: Microsoft Project, JIRA
Database: MS SQL Server, Oracle, MySQL, MS Access
Work History
Business Analyst
Carlson Capital, Detroit, MI
Analyzed the existing system and business process flow by understanding pre-set business rules and conditions
The Project included automating interfacing with other banks through SWIFT for updating the financial transactions
Designed and implemented the Stateful session beans for Core Financial Services, Charges and SWIFT messages
Worked with data flow diagrams, data analysis, and Process flow diagrams
Responsible for handling inter-bank communication related to exports through SWIFT messages
Conduct interviews with key business users and used other fact-finding techniques to collect requirements and business process information
Involved in technical design/analysis indicating the input data sets, sorting and merging techniques to get the required report
Conducted surveys and brainstorming sessions with SMEs for requirement gathering
Involved in portfolio analysis and asset management with the SMEs
Performed extensive requirement analysis including data analysis and gap analysis Involved in analysis, design of the architecture using OOAD approach through UML applying MS Visio
Assisted in creating the project templates for Use case specification, Change request form, functional specification documents and Business Requirement documents and Defect status form
Worked actively in the preparation of Business Requirement Documents, Functional Specification Documents and Change Request Documents
I have used Confluence to prepare various kinds of documents and using the template and published with my team so everyone can be on the same page
Wrote User Acceptance Test Plan based on business users requirements and reviewed Test Plan templates
Wrote Test Cases in Jira that would test various Test scenarios
Involved with all the phases of Software Development Life Cycle (SDLC) methodologies throughout the project life cycle
Worked closely with QA teams to define test cases and execute test plans
Designed and implemented basic SQL queries for report and data validation Worked with marketing teams to determine the target market and to find out what clients actually wants
Involved with the technical teams during implementation such that right business requirements are being translated into the system
Assisted the project managers in feasibility analysis-schedule, technical, economical and operational feasibility
Analyzed the AS-IS and TO-BE processes to understand the key findings, the short-term considerations, the long term considerations and its benefits.
Business Analyst
Moneygram International Inc, Dallas, TX
Responsible for preparing Business Requirement Document (BRD), Functional Requirement Document (FRD) and then translating into functional specifications and test plans
Closely coordinated with both business users and developers for arriving at a mutually acceptable solution
Coordinated communication across various work streams and translate business and functional requirements in Waterfall and Agile user stories
Conducted Joint Application Development (JAD) sessions and work closely with stakeholders and Subject Matter Experts (SMEs)
Documented business requirements for generating bills namely First Notice, Reminder Notice, Lapse
Notice, Overdue Notice and Grace Notice
Managed and maintained relationships with onsite and offshore vendors
Worked extensively with vendors for drafting and signing off SOWs
Designed and developed Use Case diagrams, Activity diagrams, and Sequence diagram using MS Visio
Creation and maintenance of Relational Databases for information access and dissemination using MS-SQL Server, MS-ACCESS and Windows Server
Created data modelling coordinating with data architects, created class diagrams and ER diagrams and used SQL queries to filter data within the database
Worked with the development team during the Design, Build and Test phase of system projects to clarify business requirements as required
Utilized MS Visio for designing Use Case Diagrams, Activity Diagrams and Sequence Diagrams, after accessing the status and scope of the project and understanding the business processes
Performed SQL queries like joins to perform backend testing
Used Microsoft Office suit to develop the documents such as Visio for creating wireframes, Word, Excel and PowerPoint for creation of Business Requirement documents
Extensively used tools such as UML, MS Visio, MS Project, MS Office,
MYSQL.
Business Analyst
TENET HEALTHCARE, Dallas, TX
Performed Gap Analysis for this supply chain CRM model project with new functionality requirements as well as prioritized them based on actual business needs so as to align them with the product release roadmap and experience in using VISIO, MS office
Worked independently and assumed the informatics responsibilities of the pharmacy manager in his absence and also developed and performed training for users in the pharmacy, nursing, medical staff as appropriate
Ensured a high level of quality of all data and reports published and independently researched and analysed the reports
Lead the evaluation of current and future data needs and translated the same to the clients and vendors to support all lines of business
Lead high-level discussions with a focus on making a recommendation and identifying how data can support key business decision
Effectively received and investigated issues reported by staff and physicians related to software, hard-ware, and process/workflow to determine root causes of problems and failures
Independently formulated and executed plan to resolve reported issues and responsible for developing and maintaining strategic report out of multiple databases and systems
Monitored tasks and reported issues and facilitated communication between internal and external customers and followed up on issues through to satisfactory completion
Independently assessed planned and unplanned downtime situations and formulated, communicated, and executed plans to address downtime for health system medication use systems with pharmacy and nursing leadership
Analyzed and Report requirements and prepared BRDs, designed patterns in Agile based environment using for Billing applications and creating graphical representations of complex business processes
Conducted JAD sessions involving the user community to identify, analyze and formalize requirements and establish working relationships with business functions and solution delivery teams to meet the individual needs of the business functions
Used SQL tools like TOAD to run SQL queries and validate the data in warehouse.
Education
Bachelor of Commerce
University of Gujarat - India
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2020-01 - Current
2018-04 - 2019-12
2017-01 - 2018-03
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