Customer Support Executive Administrative

Andrea Keesee

**** ********* ******* *******, ******* 30341 · 770-***-****

****************@*****.*** · linkedin.com/in/andrea-keesee-elfbc-49869931 ·

Executive Administrative profession adept at managing multiple projects, providing exceptional customer support, and streaming office operation. 22 years of experience planning and managing tasks for executives. Relationship oriented as well as focused on results, details, accuracy and efficiency.

Experience

1998 – Present

Legal Executive Secretary/Office manager, McKenney and Froelich

●Streamlined office operations for productivity gains; created standardized documents and processes.

●Detailed filing system and Outlook database storing client/vendor information.

●Aided attorneys in meeting deadlines, scheduling meetings, and proofreading documents.

●Optimized billing processes, resolved delinquent accounts, and utilized QuickBooks expertise in tracking AR/AP, profits and overhead.

●Managed court communication.

●Managed heavy meeting schedule and deadlines for attorneys.

●Edited legal documents.

Key Accomplishments

●Increase efficiency through producing office standard documents for invoices, legal documents, retainer agreements, company letterhead, and business cards

●Successfully managing AP/AR, invoicing, creating and maintaining sublease contracts for tenants.

●Bolstered efficiency through organizing records and maintaining client databases.

●Review all client discovery for attorney in order to prepare reports and categorize client’s involvement, and potential motions to draft for attorney revision.

●Complete case research via LexisNexis and Westlaw databases.

●Manage scheduling and travel.

●Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing bookkeeping work.

1990 – 1998

Customer Service and Bookkeper, W.C. Keesee Mechanical

●Maximized productivity of the company through tracking hours worked and level of completion, ensuring resource availability, and providing status reports to Owner and Project Manager.

●Schedule trouble tickets for both residential and commercial jobs.

●Generated job invoices, job costing and filing.

●Processed payroll for entire company

Education

Administration/Secretary, Clayton College and State University

Continued my pursuit for a Liberal Arts degree and taking secretarial course work. I also participated in the Continuing Education Program by taking American Sign Language courses.

1989-1991

Bachelor of Arts, Young Harris College

Pursued a Liberal Arts degree

Skills

●Customer and Personal Service

●Coordination

●Skilled with computer programs: Microsoft Office, Word, WordPerfect, QuickBooks

●Administration and Management

●Time Management

Certifications

Notary

Paralegal Certification March 2021

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