Customer Service Assistant Manager
Resume:
SONIA ROSA RICH
Fort Worth, Texas 76179
advqqt@r.postjobfree.com
Education
Lopez High School 1994- 1998
High School Diploma
Experience
Permanent Make-up Artist
June 2017- January 2023
Responsible of connecting daily with clients and determining their unique needs to meet their expectations. Exercise daily active creativity to design a distinctive permanent makeup design to each person with remarkable results. Responsible of staying up to date by attending training seminars and learning modules about new products and beauty trends to safely incorporate it into my working environment and provide a more satisfactory result to all clients. Practice safety measures by gathering confidential medical information from all clients to verify that all procedures can be safely performed. Responsible of maintaining a clean environment with proper sanitization and disinfection of all tools and workstation to be ready for the next job assignment. Managed busy schedules and worked efficiently in a timely manner meeting the job performance within the time limit.
Assistant Manger
Flexi footwear / March 2010- July 2014
Managed all day-to-day store operations while ensuring the safety and welfare of all employees and customers. Execute strong interpersonal skills, effective verbal and written communication skills daily for proper customer service interaction. Effectively created, established and maintained excellent customer shopping experience. Consistently strive to meet and exceed all established sales with an effective increase in sales weekly. Responsible of keeping inventory up to date with proper price changes and markdowns. Provided leadership by ensuring that all work was followed by store policies and supervising 5 employees per shift to reduce delays and increase productivity. Entrusted with opening and closing store responsibilities along with proper cash receipts and deposits and improving accuracy and reducing discrepancies.
Assistant Manager
Famous footwear / July 2008 - October 2009
Maintained a leadership position by conducting employee performance and evaluations with positive feedbacks to offer high client satisfaction. Maintained top-quality employees by positive conditioning offering store rewarding incentives thus attracting competitive employee rank list. Offered exceptional customer service by working with clients’ complaints and helping them resolve it with the outcome of full satisfaction. Developed and maintained a highly and loyal customer satisfaction base through the proactive management of team customer service strategies. Responsible of quickly responding to all customer service inquires. Evaluated job applications and conducted interviews of applicants and followed through with hiring recommendations. Taught team members effective strategies to meet operational and sales goals with the net result of overachievement on a weekly basis. Responsible of reporting employee hours to the payroll department and developed weekly employee work schedules.
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