Elizabeth Mburu

Contacts: +254********* advqql@r.postjobfree.com www.linkedin.com/in/elizabeth.mburu

Experience

QA LEAD TESTER FEBRUARY 2020 - PRESENT

MICROSOFT TEST CENTER TECHNO BRAIN LTD

Led 9 testers towards 100% execution of over 500+ applications ranging from desktop, web, and mobile applications while I collaborated with 3 data engineers across different time zones to analyze the data.

Conducted over 1000 tests on various desktop and mobile applications on both iOS and Android platforms which resulted in the successful identification of over 100 defects.

Utilized testing tools like JIRA to manage over 1500 test cases and defects found in different environments.

Worked with cloud-based environments such as Azure to test mobile and desktop applications in over 10 different environments.

Designed test plans for weekly tests prioritizing application performance, that accelerated delivery and deployment of shipped windows build through our CI/CD pipeline.

Conducted weekly syncs to provide updates, guidance, and support to project managers, and with management during the monthly business review for ongoing projects to discuss areas of improvement.

ACCOUNT MANAGER FEBRUARY 2019 DECEMBER 2019

PRIMETEL ENTERPISES LTD

Developed clear and concise training materials that helped reduce time spent on onboarding clients.

This resulted in improved user experience with one of Kenya's largest mobile money applications called Mpesa.

Presented the company's current performance to a group of stakeholders with relevant data that highlighted key points and trends, making informed decisions about the direction of the company.

Conducted performance analysis of 391 accounts using Excel for new and existing clients. I gave forecasts and insights by comparing quarterly and yearly performance.

On-boarded 10 new clients in a month who I walked through their entire customer life cycle.

BUSINESS DEVELOPMENT SPECIALIST & SUPPORT MARCH 2017 AUGUST 2018

NCBA BANK

Onboarded 80% of SMEs and corporate accounts from the legacy system to the online banking channel, increasing the department's yearly goals.

Analyzed payment issues and delays that solved 10% of the backlog with the IT team.

Supported all initiatives to drive the value proposition of assigned customer segments and explored new business opportunities, resulting in the acquisition of three new customers.

Improved 5% in revenue through upselling products based on data analyzed from interacting with client's business operations.

Customized client-specific training for mobile and web platforms. This saw an increase in transactions and feedback that we used to improve user experience.

Education & Certifications

BACHELOR OF BBIT - KCA UNIVERSITY SEPTEMBER 2018

GOOGLE DATA ANALYTICS SEPTEMBER 2022

CCNA ROUTING & SWITCHING DECEMBER 2023

Skills & Tools

Mobile & Desktop testing (enterprise level & integrated)

JIRA

ADO

ALM

SQL

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